Job description

We are looking to hire 25 - Customer Service Representatives -CSR- Call Center Representative. This is an in office position located in Ocoee, FL - URGENTLY HIRING!!!

• Job Description:
• Services all inbound customer calls
• Assists customers with questions regarding account maintenance, violations, billing, tolls, etc. as well as research and resolve problems accordance with policy.
• Disseminates information on a variety of related topics using training materials, handouts and online tools.
• Completes unresolved inquiry forms for referral to the Correspondence Department for a variety of situations requiring further research and attention.
• Responsible for managing all CSR metrics as defined by Conduent based on requirements.
• Responsible for researching and resolving various customers disputes and inquires with the intention of satisfying all customer requests and resolving all customer disputes.
• Performs appropriate transaction(s), completes corresponding outbound correspondence, and completes internal documentation and handoffs.
• Required to complete and submit all necessary documentation including, but not limited to production sheets, time studies, batch headers, callbacks, settlement sheets, refund requests and resolved folders on a daily basis

EDUCATION:

High School Diploma is required for this position.

QUALIFICATIONS:

• 1 year or more in a CSR role in a customer service environment.
• Demonstrated proficiency in Microsoft Office applications
• Excellent oral and written communication skills
• Excellent personal time management history

Job Type: Full-time

Pay: $16.00 - $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Work Location: In person

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