Welcome to Holland America Line, a premium cruise line dedicated to explorers, foodies and music lovers who want to explore the world on perfectly sized, refreshingly spacious ships filled with one-of-a-kind experiences.

We’re looking for an amazing Sales Administration (HAL) professional to fill this role. You’ll be responsible for managing a portfolio of charter partners with active, contracted departures on Holland America Line and Seabourn. The responsibilities include all operational and administrative activity from contract signature to reconciliation with emphasis on meeting and exceeding client expectations. This role will build and maintain strong working relationships with charter partners and internal stakeholders to fulfill the contracted terms, conditions and provisions.

Please note that this position can be 100% remote, US only

Here’s a summary of what Holland America Line is looking for in its Account Manager, Charter and Incentive. Is this you?

Responsibilities

• Cultivate strong working relationships with assigned portfolio of Holland America Line and Seabourn charter partners.
• Manage the successful implementation of the terms, conditions and provisions of full-ship charter agreements for Holland America Line and Seabourn.
• Administer extensive and complex provisions of charter party agreements with the ability to negotiate with the client and with internal stakeholders to reach mutually agreeable options and solutions.
• Interface with individual operating units to address charterer inquiries and requests for customization, ensuring that charters are executed according to the terms and conditions of the executed charter party agreement.
• Organize and confidently lead internal meetings, at times with senior executives, to discuss planning and/or issues.
• Escort full-ship charters providing on-site corporate representation; to serve as liaison and at times, negotiator between charterer and ship’s management paving the way for repeat charters. Able to independently host and entertain charterers when escorting.
• Manage the preparation of charter onboard memos for each charter in collaboration with C&I sales colleagues, the vessel, the charterer and individual operating units within the company.
• Manage charter logistics including manifesting, special orders, risk assessments and charterer deliveries.
• Assist C&I sales colleagues with the preparation of charter party agreements by requesting itinerary options and securing provision approvals
• Responsible for safeguarding all official charter electronic documentation including approvals for provisions, financial security instruments, port confirmations, risk assessments and fully executed charter party agreements.
• Manage invoicing of charter payments and collection of funds for charters. Complete post-charter reconciliations in conjunction with Key Accounts and Accounting.
• Travel, as needed, to charterer and key incentive group accounts for planning purposes.

Requirements

• Sales management and/or relevant operational experience with a preference for prior work in the C&I arena.
• Exceptional attention to detail
• Exceptional project management skills with ability to handle multiple projects simultaneously
• Strong and confident negotiator to build internal consensus, and gain account support for options and solutions
• Exemplifies brand profile
• Strong communication skills (verbal and written) with ability to host and entertain clients and accounts independently
• Self-starter, team player and able to work independently

What To Expect

• Cruise and Travel Privileges for You and Your family

• Health Benefits

• Flex Friday

• 401(k)

• Employee Stock Purchase Plan

• Training & Professional Development

• Tuition & Professional Certification Reimbursement

• Rewards & Incentives

• Base Salary Range: $69,300 to $93,600.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.
  

Our Culture…Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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