Overview:

The Account Resolution Coordinator is responsible for the analysis and collection of assigned accounts receivable portfolios for Aramark Uniform Services (AUS) customers, as well as ensuring that assigned customer accounts are billing accurately and the customer’s issues are resolved to facilitate timely collections inside established payment terms.

Responsibilities/Essential Functions:

80% of responsibilities

• -Communicates via phone conversations and email, with customers concerning status of invoice payments.

• -Follows up on collection calls with customers (external and internal).

• -Works with customers and MC operations in a proactive manner to resolve discrepancies.

• -Resolves all overdue account balances.

• -Performs day-to-day activities that ensure effective account management of assigned collection accounts.

20% of responsibilities

• -Reviews open A/R for all assigned accounts and prioritize collection activities to maximize cash collection.

• -Establishes strong working relationships with Service Department to support collections efforts.

• -Interfaces with Service department to resolve billing, collection and credit issues.

• -Audits and maintains customer accounts to make sure terms are accurate and customer profiles have current information.

• -Communicates to cash operations regarding cash application specialist to research and reconciles misapplied or payment issues.

• -Performs other duties as assigned or requested.

Knowledge/Skills/Abilities:

• -High level of organizational skills, integrity and accuracy.

• -Strong communication skills both written and verbal.

• -Strong attention to detail, analytical and problem-solving skills.

• -Good interpersonal skills working with internal and external customers.

• -Demonstrated excellent customer service skills.

• -Proficient in Microsoft Office Suite (Word and Excel).

• -Knowledge of Oracle.

• -The ability to prioritize workload and meet tight deadlines.

• -Must be a self-starter, able to work independently as well as be part of a team.

• -Ability to develop and maintain a positive working relationship with others.

• -Supports and participates in the Company's quality standards with a continuous focus on customer service.

Working Environment/Safety Requirements:

• -Office environment.

Experience/Qualifications:

• -A high school diploma, GED, or equivalent is required.

• -Two plus years of collections or customer service experience is preferred.

License Requirements/Certifications:

• -None

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)