Job description
Primary Purpose of Position
Create a professional and positive environment for guests and employees by monitoring the Rod and Gun, ensuring that guides are performing to the best of their ability and guests receive the highest quality experience possible.
Essential Duties and Responsibilities
- Oversee guides and ensure that they are ready 30 minutes prior to their scheduled activity, including a clean vehicle, all gear is prepared and loaded, drinks are packed and the activity site is prepared (i.e. clean, fire started if necessary).
- Greet guests with a welcome to The Rod and Gun, review each guest’s itinerary and adjust as necessary. This includes changing the schedule as it pertains to guides, and adjusting which guides take out which activity based off of their skills and abilities.
- Locate guides and guests when they are needed or missing, inform guides of the guest’s arrival for an activity and introduce guest to respective guide.
- Perform any legal documentation or protocol needed for guests to provide them with fishing and hunting licenses.
- Provide tours of Rod and Gun when needed if Activities Director, Manager, and any front desk agents are busy
Education/Experience
- High School Diploma
- Valid, Current Driver’s License
- Must be able to stand, sit, walk, and move continuously for duration of shift.
- Must be able to work a flexible schedule including evenings, weekends, and nights.
- Previous front desk experience.
- Previous experience at the Rod & Gun
Special Skills/Equipment
- Adaptability to Change – Ability and willingness to change individual and group actions consistent with the changing needs of our organization and industry.
- Planning and Organizing – Establishing a course of action for self and/or others to accomplish a specific goal: Prioritizing responsibilities and organizing efforts to ensure the timely completion of daily responsibilities, projects, etc. Planning proper assignment of personnel and appropriate allocation of resources.
- Team Player – Actions are consistent with overall corporate goals and objectives. Facilitates inter-department and intercompany cooperative actions. Does not create non -functional waves. Demonstrates an appreciation for the relationship of the individual roles to the broader organization perspective/
- Stress Tolerance – Stability of performance under pressure and/or opposition i.e. Are there any signs of stress exhibited? Any situations occur that would be stressful? If so, how does it affect the individual’s performance?
- Leadership – Utilization of appropriate interpersonal skills to guide and coordinate the efforts of individuals or groups to gain the desired result. Assist individuals or groups to understand and appreciate the relationship of their role to the broader organization perspective. Develop visions of what might be, be enrolled and enroll others to accomplish that vision.
- Initiative – Active efforts to influence events to achieve goals; self-starting rather than passive acceptance. Taking action to achieve goals beyond those called for; originating the action.
- Listening – Ability to extract information in oral communication i.e. Did individual hear correctly or incorrectly? Did individual not follow instructions because of not listening correctly? Did individual actively assist in clarifying communication through questioning, restating what was heard, and eliciting further contextual understanding?
This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.
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