Program Support Assistant – Bristol, CT HYBRID

Connecticut Community Care currently has several openings for a Program Support Assistant to join our growing organization.

CONNECTICUT COMMUNITY CARE

We are Connecticut’s premier care management organization and are dedicated to partnering with individuals, families, and supporters so that all people may remain independent and live at home.

CCC is a growing organization that is recognized and respected as one of the leading providers of care management services in Connecticut. CCC offers excellent benefits in a dynamic, and mission-driven organization.

YOUR ROLE

The Program Support Assistant provides an array of general office tasks and administrative support. Aids in maintaining daily company and office-wide operations and functions. Performs all duties in a manner that fosters the achievement of the organization’s mission to identify choices and provide services to help people of all ages, abilities, and incomes to live at home.

KEY RESPONSIBILITIES

• Maintains active and inactive client records, including scanning, uploading, filing, splitting and/or archiving electronic and paper records.
• Answers, screens and forwards incoming phone calls. Promptly directs emergency calls the appropriate party.
• Utilizes Ascend to maintain daily contact with the State of Connecticut through memos and additional communications, ensuring timely processing and data entry of state paperwork
• Prepares, maintains, and updates assessment packets, forms and communications as required by the State of Connecticut.
• Performs general office functions which may include sorting and distributing office mail, faxing, photocopying, and scanning documentation to ensure smooth day to day office operations.
• Processes monthly and quarterly reports generated by the State of Connecticut and Connecticut Community Care case management portal (CONNEXUS).
• Provides intermittent telephone coverage, triages calls and forwards to the appropriate party as needed.
• May distribute backup computers and charging equipment as needed by regional office staff.

EDUCATION

• High School Diploma or equivalent

YOUR EXPERTISE

• Minimum of two years of experience in an office environment performing similar tasks.
• Excellent written and verbal communication skills.
• Strong organizational skills with an emphasis on attention to detail.
• Data entry experience required.
• Proficient in Microsoft Office required.

Connecticut Community Care is an equal opportunity employer. M/F/H/V

Other

• Reliable transportation, valid driver’s license and current automobile insurance.

Physical Requirements

Physical Activity Approximate Percentage of Time Spent in this Activity

• Bending 5%
• Climbing (e.g. stairs) 5%
• Keyboarding 90%
• Kneeling 5%
• Lifting (indicate maximum weight to be lifted) 30 lbs. (small office equipment, files, etc.)
• Reaching 5%
• Sitting 90%
• Standing 25%
• Using Telephone 90%
• Walking 15%

Work Environment (a brief description)

Work is performed in an office environment. Contact with staff from other departments likely. May have contact with individuals outside of the organization.

The physical requirements and description of the work environment are representative of what an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.