Job description

POSITION SUMMARY:

This position is responsible for providing customer service to flight crews, passengers and airport customers at Ridgeland – Claude Dean Airport. The incumbent will report to the Airport Manager.

MAJOR DUTIES:

• Serves as point of contact for the dissemination of airport information with flight crews, airport staff and the general public.
• Coordinates customer services efforts with other airport employees, county employees, aviation fuel providers, hospitality, transportation and utility providers.
• Performs general administrative/customer service duties.
• Welcomes flight crews, pilots, passengers to the airport and coordinates service requests.
• Reports problems with aircraft or airport facilities to the airport manager, emergency medical, fire, law enforcement.
• Maintains and updates airport filing and records.
• Coordinates aviation fuel orders between flight crews and airport refueling staff.
• Processes aviation fuel orders at point-of-sale (POS).
• Assists with planning, coordination, and promotion of special activities and events.
• Keeps record of aircraft arrival and departure.
• Performs other related duties as assigned.

SKILLS AND KNOWLEDGE REQUIRED:

• Some knowledge of aviation and airports or willingness to learn.
• Ability to think and act quickly in emergencies and to remain calm in stressful situations.
• Knowledge of administrative procedures.
• Ability to communicate clearly and effectively.
• Ability to use the internet to find needed information.
• Skill in the use of a computer and associated software and department specific software programs.
• Skill in interpersonal relations.
• Skill in oral and written communication.

PREFERRED EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent
• 2 years customer service experience.
• Possession of or ability to readily obtain a valid driver's license issued by the State of South Carolina.

PHYSICAL DEMANDS:

· The work is typically performed while sitting, standing, walking, bending, crouching, or stooping.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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