Meison is a family-owned fashion apparel company that owns/operates a number of high-end women’s apparel brands including Jones New York, Ming Wang, Misook, Masai Copenhagen and Kasper. Our products are sold in the U.S. through our own direct-to-consumer channels, high-end boutiques, and department stores like Neiman Marcus, Saks 5th Avenue, Nordstrom, Bloomingdale’s and Dillard’s.

Meison is seeking a detail-oriented Administrative Assistant who is solution oriented to provide the best customer experience and support our Sales Manager Team.

Benefits:

• $40K-$45K a year
• Employer Covered: Medical, Dental, Vision, Life, and Short-Term Disability insurance
• 401k with up to 4% Company Matching
• Paid Time Off and 10 paid holidays each year

Responsibilities:

• Handle customer inquiries and troubleshoot product issues and concerns through various channels (phone, email, chat) for current brands (Jones New York, Ming Wang, Misook, Masai, and Kasper)
• Ensure accuracy of customer re-orders by verifying customer account status, accurately entering order information, monitoring inventory, and ensuring timely shipment of orders as needed
• Maintain customer records by updating account information
• Process orders, returns, and other requests
• Partners with Accounting by regularly contacting past due accounts, addressing invoice issues, and accepting payments on accounts
• Communicate with stores regarding market appointments, sales and events
• Build and manage relationships with stores

Knowledge, Skills and Abilities:

• 2 years of experience in customer service, sales, or other related fields in a call center environment
• Previous experience in online chat support is highly preferred
• Excellent communication and basic computer skills
• Deadline and detail-oriented, able to thrive in a fast-paced environment
• Solutions focused

At Meison, our company culture is built upon the following core values:

We are not about service - that's expected, that's reactive. We are about solutions. We listen, we learn, we anticipate, we blow your mind. Not one of our values stands on its own. They are the sum of all the parts; each one fits together with the others.

• Being resourceful means, we do more with less and work with the cards we are dealt.
• Being action-oriented means, we do it now, acting with a sense of urgency and understanding that progress is more important than getting it perfect.
• Exceeding expectations means we give more than what's expected of us and being more proactive rather than reactive.
• Passionate ownership means we do not ignore a problem and have a desire and willingness to grow.
• Solving problems and saving the pride means we are confident but acknowledge that we don't have the answers and we take pride in the solution, not being the solver.

We hire, fire, review, reward, and recognize our teammates based on these characteristics so it's important that you share these values in order to be part of our team.

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