**This is not a remote role**

Are you an administrative professional with a customer service and/or operational background? Are you an effective communicator who enjoys seeing processes through while providing top-tier support to your team and customers? If so, we'd love to hear from you.

A little bit about this role....

The Member Administration Coordinator will be responsible for accurate and timely changes to customer accounts, documentation management, processing interdepartmental requests, and supporting the operations department and team through clear communication.

A few of the responsibilities...

• Completes changes to customer accounts such as upgrades, downgrades, enrollments, and cancelations
  
• Coordinates between departments to ensure customer issues are addressed
  
• Assist with help desk tickets
  
• Gift purchasing and tracking for members and team
  
• Preparing research for new initiatives
  
• Calendar management for deliverables and meetings
• Creating and maintaining Standard Operating Procedures (SOPs)

Education and Experience:

• Minimum 2 years' experience in administration
• Proficient in MS Office suite
• Experience with Infusionsoft or other CRM is a plus

How to MANAGE a Small Law Firm is a fast-growing and highly-entrepreneurial business management, personal development and coaching company, specializing in solo and small law firms. Inc. Magazine has named How to MANAGE a Small Law Firm to its list of the 5,000 fastest growing privately held companies in the United States every year since 2015. We've also been named by Inc. as one of the "Best Places To Work". We are very much a “start-up” with a fast-paced growth focused environment. Working with us can prove to be the best job you ever had or the most frustrating depending on your flexibility, team-spirit, commitment to our clients and your realistic expectations about what it's like to work in a fast-paced growing business.

Our culture....

We are a rapidly growing company and we are seeking an individual who can keep up and can maintain a comfortable presence in our ever-changing environment. If you're intellectually curious, ready to learn, and a team player - this will be the perfect role for you! If you're not a self-starter, need a lot of supervision, or are looking for a 9 - 5 that won't challenge you, we're not it.

HTM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.