Job description

We're seeking an experienced Administrative and Support Coordinator for an ongoing, part-time role with our team! As our Administrative and Support Manager, you’ll work directly with the CEO, COO, and other team members, and will be the a team member responsible for the following:

1) Serving as Therapist Liaison

• Oversee Therapist Recruiting & Onboarding (includes reviewing and managing therapist applications; verifying therapist licenses and other professional qualifications; managing therapist contracting process).

• Therapist Management & Support (includes providing therapists with administrative support by email and phone, as needed; issuing bi-weekly payments to therapists).

2) Client Support

• Work with therapy clients to help with scheduling, platform issues, and other customer service requests.
• Client Support (includes invoicing employer clients monthly; assisting individual clients with payment and scheduling issues, as needed).

3) Other Administrative + Support Responsibilities

• Internal Support (may include, for example, occasional data entry or lead generation, as needed).

REQUIREMENTS & QUALIFICATIONS

• Must be able to work remotely with access to their own computer & Wi-Fi.

• Must be culturally competent and committed to diversity, equity, and inclusion.

• Must have excellent written and verbal communication skills.

• Must be highly organized, detail-oriented and able to manage multiple projects and responsibilities at the same time.

• Must be independent and resourceful.

• Must have experience with these or similar programs for processing payments and contracts: Excel; PayPal; Stripe; PandaDoc.
• Experience with Helpscout and Jira preferred.

• Must have a positive attitude and a sense of humor!

SCHEDULE & DURATION

• Approximately 10 Hours/Week; Ongoing Role, Opportunity for more

• Hours are flexible but you must have some availability each day during business hours to monitor your inbox and respond to therapist and client inquiries in a timely manner, as needed.

ABOUT SAMATA HEALTH

Samata Health is a progressive mental health startup that offers individual therapy sessions and a premium employee mental health benefit through our digital platform. We hope to help those in need find affordable mental healthcare. Our platform also strives to provide a diverse range of expert, licensed therapists to fit the many needs of our community. You can learn more about us on our website here! https://samatahealth.com/

Job Types: Part-time, Contract

Pay: $25.00 - $30.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday
• No weekends

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 2 years (Required)
• Administrative: 1 year (Required)

Work Location: Remote

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