Administrative Support Specialist, Remote

Join the team who values your skills and expertise. Cherokee Nation System Solutions (CNSS) helps federal agencies improve productivity and find innovative solutions. Taking a personalized approach, CNSS offers a complete line of innovative services and consulting to government agencies, including call center, application modernization, data utilization, advanced analytics and IT infrastructure. Your valuable skills can help us give customers the support they deserve and the quality they expect from our team – a team of experts, like you.

Cherokee Nation System Solutions is part of Cherokee Federal – a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation’s mission around the globe for more than 60 federal clients. For more information, visit cherokee-federal.com .

SUMMARY

The Administrative Support Specialist will provide support and information to Locally Employed (LE) Staff on a range of issues and facilitate ongoing outreach and support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide support and information to LE Staff on a range of issues including HR (status of employment, pay, etc.), visa status, potential employment, etc. The information will be provided by the Bureau of Global Talent Management (GTM), Bureau of Consular Affairs and other bureaus as appropriate.
• Collect information including location statistics from LE Staff to help maintain a head count and facilitate ongoing outreach and support.
• Raise concerns to site coordinators, and other Department staff as appropriate.
• Relay evacuation requests to relevant task force and work with Kabul staff on movement of LE staff outside of Afghanistan.
• Connect with the Bureau of Administration Office of the Procurement Executive (A/OPE) or other offices and bureaus regarding employer support.
• Maintain simple databases.
• Provide periodic reports to the Government Technical Monitor for dissemination to appropriate bureaus and offices.
• Collect information including location statistics from LE Staff to help maintain a head count and facilitate ongoing outreach and support.
• Raise concerns to site coordinators, and other Department staff as appropriate.
• Provide topic-specific news media and social media monitoring and analysis
• Provide written and verbal media briefings
• Coordinate outreach activities with key stakeholder groups
• Develop strategic engagement strategies and external communications materials
• Develop and create outreach and engagement content to support international operations
• Conduct audience analysis to support strategic communications planning
• Advise and support training on media engagement
• Serve as a liaison safe-havened evacuees, and facilitate communications between all safe- haven officials and C/ARE.
• Communicate with internal and external customers through various channels (in-person, phone calls, virtual meetings, etc.) in English and one of the following: Dari (preferred), Farsi, Pashto.
• Receive and organize internal and external inquiries, and flag critical information to managers.
• Reads through or listens to material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning.
• Provide basic guidance to Afghan evacuees on completing government forms (social welfare benefits, financial forms, medical forms, etc.).
• Support the Outreach and Engagement Team on Town Halls with interpretations.
• Collect data (including but not limited to bio-data, addresses, financial information, etc.) that will be used to facilitate the travel of U.S. citizens, U.S. legal permanent residents, and Afghans out of Afghanistan.
• Enter collected data into new formats, as required.
• Receive and organize internal and external inquiries, and flag critical information to managers.
• Reads through or listens to material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning
• Communicate with internal and external customers through various channels (in-person, phone calls, virtual meetings, etc.) in English and one of the following: Dari, Farsi, Pashto, Urdu; includes liaising with Afghan officials in Afghanistan on matters regarding travel documents, travel requirements, and updates to specific Afghan policies.
• Work with program managers and case management systems used by C/ARE team members
• Coordinate outreach and engagement with the COMMS Team
• Develop and create outreach and engagement content to support international operations in one of the following: Dari, Farsi, Pashto, Urdu
• Due to language needs, may provide limited support to the Contact Center on an as-needed basis

KNOWLEDGE, SKILLS AND ABILITIES

• Must pass a Moderate Risk Public Trust (MRPT) determination
• At least one year experience working in an embassy or consulate
• Basic computer skills (Microsoft Office suite)
• English language (written and spoken) communications skills.
• Ability to manage multiple tasks, coordinate activities and work well in a multi-cultural team environment.
• Strong organizational, communication, and interpersonal skills.
• Ability to work independently to assess priorities and manage daily coordination of details with minimal supervision.
• Fluency in Dari and/or Pashto is preferred but not required.
• Ability to successfully pass a drug screen and background investigation
  

Estimated Starting Salary Range: $73,000 - $73,936 annually

CNSS offers a competitive benefit package, including medical, dental, and vision plans for regular full-time employees, 401(k) with 100% match up to 6%, life insurance, paid time off and more. Paid sick leave is provided in accordance with applicable law.

WORK ENVIRONMENT

Fully Remote

Pursuant to U.S. Presidential Executive Order 14042, Cherokee Federal is now requiring that all employees be fully vaccinated for COVID-19 by December 8th. An individual is considered fully vaccinated two weeks after the second dose of a two-dose vaccine (i.e., Moderna or Pfizer) or two weeks after a single-dose vaccine (i.e., Johnson & Johnson). As a prospective employee, you will fall under this requirement and proof of vaccination will be needed for on-boarding, should you be selected. When you originally applied to our position posting, this necessity may not have yet been implemented. Limited exemptions for religious or medical reasons will be considered.

ABOUT THE TEAM

Cherokee Federal is a division of Cherokee Nation Businesses, the economic engine of Cherokee Nation, the largest Native American tribe in the U.S. As a trusted partner, the Cherokee Federal team of companies manages nearly 2,000 projects of all sizes across the construction, engineering and manufacturing and mission solutions portfolios — ranging from advanced data analytics and telehealth to cybersecurity, cloud and logistics.

Since 2012, our team of companies has won $6 billion in government contracts and completed more than 5,300 federal missions. Our 3,600+ employees work in 20+ countries, 50 states and 2 U.S. territories.

Why Cherokee Federal? Visit cherokee-federal.com to learn why you should join our team!

COMPLIANCE

Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment and we prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status or for inquiring about, discussing, or disclosing compensation. . If you’d like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccp_eeo_supplement_final_jrf_qa_508c.pdf

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may e-mail CNB.Compliance@cn-bus.com for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status. Please do not send email request pertaining to recruiting as this email box is not for resumes or follow up on job applications.

For Pay Transparency Non Discrimination provision, please copy and paste the following link : https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We maintain an Affirmative Action Plan for proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time Tuesdays – Thursdays from 10:00am – 2:00pm CST to make applicable Affirmative Action Plans accessible. Please submit a written request with the email subject line: 2021 Request to View Affirmative Action Plan to the Compliance Administrator at CNB.Compliance@cn-bus.com .

Please do not send email for job application follow-up or staffing advertisement/request pertaining to recruiting as this email box is not for resumes or job applications.

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