APeX/Epic Credentialed Trainer, Nursing Education, Full Time, Days

Greenbrae, CA

ABOUT MARINHEALTH a UCSF Affiliate

Come and be a part of our healing team at the award-winning MarinHealth! Ranked in the top 3% of general hospitals in the country, we have made great strides since returning to our roots as an independent hospital. As Marin County’s only acute hospital and a vital resource for a wide range of essential health care services, it is our mission—and our passion—to excel in every medical specialty. We attract the finest physicians and employees who appreciate having the best of both worlds: the resources and medical sophistication of an academic medical center combined with the personalized, caring touch of an independent hospital. We have an exceptionally collaborative team that adheres to the highest service excellence standards to ensure that we deliver world-class, personalized care to patients. Our Joint-Commission accredited hospital has won numerous awards and certifications in delivering best-in-class health care in the San Francisco Bay Area.

WHAT WE OFFER

MarinHealth offers a generous suite of employee benefits, which includes a comprehensive and rich health benefits program (medical, dental, vision and prescription plans). Our robust Wellness @ Work program (e.g. onsite health & fitness classes, discounts, etc) also promotes a healthier lifestyle for employees and to support you on your Healthy Healer journey. Other benefits include, but are not limited to, a 403(b) contribution plan and company-funded retirement plan, life insurance, vacation, holiday and sick leave, which you will start accruing immediately. Our benefits are highly competitive and considered to be one of the best in the Bay Area! Find your healing place at MarinHealth.

External hires must pass a background check and medical screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with federal, state and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classifications protected by federal, state & local laws.

JOB SUMMARY:

Involves the design, building, testing, and implementation of clinical application systems. Conducts user training in clinical information system workflows and processes. Develops effective tools and aids for system trainings. Provides support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards, when adapting software to meet their needs. Works with clinicians to create or adapt written protocols. Prepares detailed specs encompassing clinical processes, information flow, risk and impact analysis. May provide customer service, troubleshooting, and maintenance.

UCSF’s Clinical Systems Training is responsible for all aspects of the Electronic Health Record (EPIC: APeX- Advancing Patient-Centered Excellence) for UCSF hospitals, practices, affiliates and community partners, which includes MarinHealth.

The APeX/Epic Credentialed Trainer will work in collaboration with the UCSF APeX-Epic application teams and clinical/business operations to provide training support to a variety of end users including front end users, revenue cycle, physician, nurses, other users.

The Apex Trainer will achieve UCSF credentialing in one or more of the following training areas in order to support ongoing new hire training and other training initiatives:

JOB SPECIFICATIONS:

EDUCATION:

Bachelor's degree in health care information technology, computer science, or related area, and / or equivalent combination of experience / training required.

EXPERIENCE:

Seeking applicant for Non Clinical Epic trainer.

Perfered experience with the following: Prelude, ADT/Cadence, HB/PB, HIM, Optime Scheduling, Other Epic applications.

Three years related work experience required.

Prior work experience in a health care environment is required.

PREREQUISITE SKILLS and KNOWLEDGE:

• Broad and / or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
• Strong interpersonal skills, with the ability to effectively, train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
• Detail oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
• Strong written and verbal communications skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
• Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
• Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.

LICENSE / REGISTRATION / CERTIFICATION:

Clinical License of RN, MA or other Tech license/certification preferred.

Epic certification or achievement of Epic credentialing preferred.

PRIMARY CUSTOMER SERVED (Age Specific Criteria)

( ) Toddlers 1 up to 3 years

( ) Preschool Children 3 up to 6 years

( ) School Age Children 6 up to 12 years

( ) Adolescents 12 up to 18 years

(X) Early Adults 18 up to 45 years

(X) Middle Adults 45 up to 61 years

(X) Late Adults 61 up to 80 years

( ) Late, Late Adults 80 years and up

Employees in this position should be an experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions.

PATIENT PRIVACY (HIPAA Compliance):

Employees in this position have access to protected health information. The protected health information a person in this position can access includes demographics, date of service, insurance/billing, medical record summary information, and all other information that may be contained in patient records. This position requires patient health information to perform the functions outlined as part of this position description.

DUTIES AND RESPONSIBILITIES:

ESSENTIAL (not modifiable)

• Conducts user training in clinical information system workflows and processes, hardware and / or operating systems at all levels of complexity. Develops effective tools and aids for systems training.
• Creation/modification of course materials/lesson plans, tips & tricks, web-based content and manage content published on APeX Knowledge Databank.
• Develops dissemination strategies to inform end users of changes.
• Collaborates with Principal Trainer, key clinical users on complex projects to modify workflow due to new releases and system upgrades.
• Plans and develops improvements in functionality and efficiency of clinical applications.
• Liaison between vendors and IT leadership. Establishes scope and requirements for training initiatives.
• Supports Information Technology with HelpDesk tickets to assist end users with help tickets.
• Participates in development of complete, concise and comprehensive polices and operation procedures to assist in communicating issues to management staff regarding training issues.
• Realigns based upon business and clinical needs. Looks to new opportunities to address customer service challenges. Documents issues and develops / communicates plans to address.

SECONDARY (not modifiable)

Other duties as assigned

MarinHealth remains committed to the health and safety of our employees, patients, and the entire community. As such, MarinHealth requires employees to receive all required immunizations, including, MMR, flu (seasonal availability), and COVID-19 vaccine + booster, as a condition of employment and annually thereafter, as required. Any exemptions from these requirements may be granted for limited and specific situations.

Additional Information

• Department: 8740 - Education
• Job Schedule: Full Time - 40 hours/week
• Job Shift: Day
• Hours per Two-Week Period: 80
• Shift Hours: 8 Hour Shift
• Job Number: 11016 - AITBD