Job description

Rack Room Shoes has more than 550 footwear stores based out of Charlotte, North Carolina. We are currently expanding with new locations through out the United States with opportunities for advancement. We are hiring for our Assistant Store Manager on training position for our new McAlester, Oklahoma location.

Known as an innovator in the shoe industry for more than 80 years, Rack Room Shoes has earned the respect of its customers, vendors, landlords and other retailers. By offering the best selection, brands, service, convenience and value, Rack Room Shoes remains poised for great achievements in the years to come.

Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business.

Job Description Summary　

The Assistant Manager assist the Store Manager in managing all daily operations, while ensuring that compliance exist with all established company policies and procedures. Provides leadership, guidance and training to the stores staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility　

Primary responsibility is the safety and welfare of employees and customers.　

Create, establish and maintain an excellent customer shopping experience.　

Maintain and reinforce current service level standards.　

Manager customer issues with a sense of urgency and to the satisfaction of our customer.　

Opening and closing responsibilities to include adherence to all policies and procedures in regards to:　

Cash control, including POS Operations, Deposits, Accounting and Record keeping　

Doors, Locks, and Security Systems　

Inventory Control responsibilities to include adherence to all policies and procedures in regards to:　

Shipping and Receiving, Price Management ( Price Changes, markdowns etc. )　

Singles, Damaged merchandise, and Conducting a Physical Inventory　

Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:　

Merchandise placement　

Sales floor maintenance and housekeeping　

Promotional event directions, materials and signage　

Payroll Control responsibilities to include adherence to all policies and procedures in regards to:　

Scheduling, Payroll budget compliance　

Maintaining proper staffing levels to accommodate business needs　

Training and Development of all direct reports, responsibilities to include adherence to all policies and procedures in regards to:　

Utilization of all available training tools, and consistent reinforcement of customer service standards　

Loss Prevention responsibilities to include adherence to all policies in regards to the protection of all Company assets.　

Work towards a complete understanding of managing all day to day operations　

Principal Working Relationships　

Customers, Cashiers, Sales Associates, Store Management, District / Regional Management, Store Operations and Training personnel.　

Key Qualifications　

Effective verbal and written communication skills　

Managerial and organizational skills　

Strong interpersonal skills necessary for customer service interactions　

Strong visual merchandising skills　

Working knowledge of footwear, accessories, and shoe care.　

Basic mathematical skills　

Knowledge of Corporate and Store Operations policies and procedures　

A complete understanding of the standards of Store Presentation and strong merchandising skills　

Benefits　

We offer Medical, Dental, Eye Care, and Life insurance, Health saving accounts, 401-K Plan with dollar for dollar match up to 6% of income and vacation pay. A generous employee discount is provided and paid vacation during the first year of service.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Retail management: 1 year (Preferred)

Work Location: In person

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