Over the next 5 years, Novartis is expected to launch up to 27 new medications and our Patient & Specialty Services team is on the forefront of transforming how the industry helps patients get access to treatment. Our ambition is high but we are proud and not satisfied. If you’d like to be part of our journey, then come join our team!

The Associate Director, NPS Process and Design Improvement is responsible for supporting the ongoing evaluation of key PSS (Patient Solutions & Services) programs and processes to ensure successful implementation through partnership with Franchise teams and external partners. This individual will apply continuous improvement / lean six-sigma management capabilities to key opportunity are-as identified across the PSS organization.

Your responsibilities will include, but are not limited to:

• Lead business and process requirements optimization for new releases of the Patient support case management application, specifically for new brand launches.
• Support process improvement projects to achieve reduction in costs, improvements in quality, and faster throughput/turnaround/cycle times
• Support and promote activities that identify all forms of waste and/or inefficiency within PSS enterprise
• Develop and maintain “expert-level” knowledge of various methodologies, regulations, processes, timelines, and general approach underlying the Company’s current and potential products/support services
• Support the implementation and refining of pilots, synthesize findings and support efforts to drive organization towards metrics for identifying and monitoring process improvement opportunities and project impact
• Partner throughout the organization in matrix relationships to achieve on time, high value, program/service improvements, and to drive operational efficiency.
• Support the development and implementation of process enhancements around technology and performance
• Establish effective working relationships with leadership across the organization and work in matrix projects to achieve improvements and results.

This position will be located in East Hanover, NJ and will not have the ability to be located remotely. This position will require approximately 20% travel as defined by the business (domestic and/ or international).

The pay range for this position at commencement of employment is expected to be between $144,000 and $216,00 per year; however, while salary ranges are effective from 1/1/23 through 12/31/23, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company re-serves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

What you’ll bring to the role:

• Bachelor’s degree in Industrial Engineering or equivalent experience, Master’s degree in related field preferred

Required Experience:

• 8+ years’ experience in requirement gathering, process evaluation and improvement; pharmaceutical and patient support services a plus
• Requirements Management, Change management and project management experience
• Experience in vendor engagement and process analysis and implementation
• Problem-solving skills and strong interpersonal skills to effectively convey management needs to colleagues and functions throughout the Company
• Travel as required

Preferred Experience:

• Familiarity with Agile, SDLC and User acceptance testing framework
• Lean Six Sigma Black Belt or Master Black Belt
• Specialty product/portfolio experience preferred with a strong ability to collaborate and work cross-functionally within a matrix environment.
• Business Planning & Analysis (BPA) experience

Why Novartis?

766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!

Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and Reasonable Accommodations: Individuals in need of a reasonable accommodation due to a medical condition or disability for any part of the application process, or to perform the essential functions of a position, please send an e-mail to tas.nacomms@novartis.com or call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Net-work here: https://talentnetwork.novartis.com/network

Innovative Medicine US

Novartis Patient Support

USA

East Hanover, NJ

Novartis Pharmaceuticals

Marketing

Full Time

Regular

No

No