Job description
Job Summary:
The primary purpose of this role is to investigate non-complex employee complaints/concerns escalated through the Company's open-door process. This role will also provide management with feedback on disciplinary documents (performance improvement plans and correction action reports) that management has prepared and approve documents in preparation for management to deliver the documents to associates.
- Investigates non-complex employee complaints brought forward and ensures compliance to regulatory policies and procedures.
- Reviews and approves all corrective action reports and performance improvement plan documents.
- Assumes ownership for investigative case assignments and monitors the status and progress in the case management system.
- Maintains required documentation within Lowe's case management system including intake and investigation notes, supporting documents and final reports.
- Assists consultants complete timely and effective case research to bring complaints to a quick and accurately conclusions.
- Partners with the HR policy team to create, maintain and update knowledge base articles and company policies in accordance with information gathered from cases.
- Identifies trends in complaint cases to recommend training opportunities that would improve compliance with company policies and organization standards.
- Maintains confidentiality of all information contained within all cases.
- With guidance from the Associate Relations Director, provides support for the execution of RIFs and other reorganization activities.
- Bachelor's degree in Human Resources, Labor Relations, Industrial Relations, Business, or equivalent years of experience without a degree
- 3+ years’ experience in a multi-state, multi-location environment
- 3+ years’ experience in an HR Generalist, Employee Relations or a related role conducting complaint investigations related to federal, state, local employment and labor laws for multi-site organization
- Basic knowledge of workplace complaint investigations, union avoidance, employee advocacy and EEO compliance
- Experience gathering, researching, analyzing and resolving complex employee relations issues (including conduct, performance, and policy violations)
- Excellent verbal and written communications skills
- Ability to establish trust and credibility
- Able to work effectively at all levels in the organization
- Bilingual in English and Spanish
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 19 million customer transactions a week in the United States and Canada. With fiscal year 2021 sales of over $96 billion, Lowe’s and its related businesses operate or service nearly 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.Pay Range for CA, CO, NJ, NY, WA: $54,800.00 - $91,300.00 annually
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits. Pay Range for CA, CO, NJ, NY, WA: $54,800.00 - $91,300.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
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