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Our Business

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong financial performance for over 95 years. Focused on exceptional employee and customer experience, we are frequently recognized for awards and honors, including being named to Forbes’ 2021 Best Workplaces in Financial Services and Insurance list.

Our Culture

We genuinely care about each other, our customers, and the communities in which we operate. Our leaders actively champion career development and invite us to voice unique ideas and diverse perspectives. If that sounds appealing, we think you would feel inspired on our team to achieve and be rewarded for extraordinary results.

Selective Insurance is looking for an Associate WC Claims Rep for our Charlotte, NC office who will learn to evaluate and process workers compensation claims by the successful completion of our training (may include on-the-job, self-study, and classroom). Learns claim investigation, policy coverage, litigation, medical and claim resolution. Responsibilities include effective and consistent partnership with the employer, injured worker and medical provider; administration of benefits, litigation management and claim resolution. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

JOB RESPONSIBILITIES:

• Attend training program and meet all requirements associated with completion of hosted coursework.
• Provide voice to voice contact same day of first report
• Obtain facts from insures, injured workers, claimants, agents, witnesses, attorney and/or underwriters.
• Maintain contact throughout the life of the file, as needed
• Determine coverage/compensability, facts of loss and degree of liability/exposure
• Work closely with Team Lead to promptly resolve claim issues.
• Refer claims as appropriate and timely, based on exposure and established guidelines.
• Maintain quality claim files in accordance with appropriate WC QA Guidelines, recognize and implement alternate means of resolution.
• Provide customer service contact to give, receive or exchange information

JOB QUALIFICATIONS:

• High School diploma or equivalent and College degree preferred.
• Energetic team player with excellent customer service, interpersonal and communication skills
• Strong time management skills and ability to prioritize daily assignments
• Must be highly organized with ability to handle multiple tasks simultaneously to meet deadlines.
• Must show sound, balanced and timely decision making skills.
• Proficient in most standard business software applications, particularly Microsoft Office (Excel, PowerPoint, Word and Outlook), Internet and HRIS.
• Must have a valid driver’s license in good standing and ability to travel.

The salary range for this position is $39,400 - $65,000. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include the candidate's qualifications and experience.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

Selective maintains a drug-free workplace.

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