*Open to candidates being located anywhere in the US*

Association Management System Consultant

The selected candidate will work as a part of our association management software (AMS) consulting team where you will be expected to develop creative solutions, support existing infrastructure, and provide recommendations to support the mission and satisfy the needs of our clients. Tasks may include working on new implementation projects, responding to ongoing support cases in a timely manner, and migrating clients to the latest Cloud version of the software. It is important that there is a strong knowledge base of how associations operate to be successful in this position.

An effective candidate must be a self-starter willing to work closely with the existing consulting team, including the ability to learn through mentorship and on-the-job training as well as self-study.

Responsibilities include:

• Developing and documenting user stories and/or business requirements with solutions and level of effort estimates.
• Supporting existing clients with ad hoc issues reported through our support desk.
• Configuring a system based upon a written system user stories or business requirements, and documenting test cases and steps to achieve the system requirement.
• Writing client reports using specific system tools, including but not limited to iMIS tools (e.g., intelligent query architect (IQA), SSRS, and Exago report writer) and Salesforce Nimble AMS tools (e.g., list views, reports, advanced analytics, and dashboards).
• Creating Websites using built-in content management systems and/or commerce portals.
• Supporting and developing advanced or extended configuration to meet client workflow and communication needs using system tools and add-on modules (e.g., iMIS Forms Builder, Advanced Process Automation, Workflows, Nimble Create templates).
• Working with our project managers to implement and install new systems based upon documented system requirements or configure/develop new features to enhance existing systems.
• Training clients remotely and/or in-person depending upon the engagement.
• Additional duties as assigned.

You will be encouraged, or at times required, to achieve and maintain certifications applicable to the primary system(s) you will work with (e.g., Certified iMIS Professional from ASI, Salesforce Administrator).

Required Skills & Experience:

• Recent experience working with or working directly in an association.
• Existing knowledge of the iMIS Engagement Management System, specifically the most recent versions of the software (20.2.66 and above), and/or existing knowledge of the Salesforce Nimble AMS platform. Other AMS experience may be considered.
• Strong knowledge on how system modules work within an association, including membership dues and billing, accounting and AR, deferred revenue, event management, fundraising and donations, online commerce and orders, certification and programs, and engagement tracking.
• Prior experience with data management and/or conversions, including mapping and transforming data from one system to another. This includes a thorough understanding of underlying tables and how systems are built.
• Understanding of website management concepts and web programming languages (e.g., JavaScript (jQuery), HTML, and CSS).
• Experience with Microsoft SQL or Salesforce SOQL, including the ability to troubleshoot and/or write scripts.
• Familiarity with Apex and when a code not clicks solution is required.
• Solid troubleshooting and online research skills.
• Must be able to organize your work tasks and schedule to stay on track to complete tasks as assigned.
• Excellent written and verbal communication skills to communicate within the internal team and with clients through email, instant messaging systems, project management systems, web conferencing, and in person.
• Ability to work well with a team in a fast-paced environment.
• Willingness to ask questions, research new skills and technologies, and cross-train as requested.
• Outstanding customer service skills and a dedication to the customer service experience.

Currently, RSM does not intend to hire candidates for entry level positions who will need, now or in the future, RSM sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

The firm offers a competitive benefits package, base compensation, and an employee bonus program for eligible roles based on individual and firm performance per program guidelines. Base compensation ranges can be found between the ranges noted below in the posting, and an actual offer can vary based upon on role, hiring location, and qualifications. For additional information on RSM’s total rewards, visit our website at https://rsmus.com/careers/working-at-rsm/benefits.html.

If required by applicable law or client policy, you may be required to be vaccinated for COVID-19 or have an approved accommodation.

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.