As a Mini-Bar Attendant, you will maintain original, slightly unconventional inventories that pique guests' interest and awaken their appetites. From cleaning and stocking to inspection and quality assurance, your energy and attention-to-detail will ensure guests are refreshed, revitalizing them in their recess from our bustling urban playground.

Duties include, but are not limited, to the following:

• Stock and replenish items as needed, including alcoholic options.
• Confirm and adjust charges through web interface
• Maintain mini bars for guests.
• Maintain mini bar storage area in a neat and organized manner including removing trash.
• Remove opened or used mini bar items and maintain appropriate mini-bar inventories.
• Check for expired products and maintain the freshest items in the bar at all times.
• Respond to guest requests using HotSOS (computer system).
• Provide exceptional guest service.
• Obtain and maintain knowledge of services provided by hotel including but not limited to dining and nightlife.
• Other duties as assigned.

Required:

• At least six months of customer service experience.
• Strong written and verbal communication skills with the ability to effectively communicate in English.
• Excellent customer service skills.
• High school diploma or equivalent.
• Ability to read and comprehend simple instruction, short correspondence, and memos.
• At least 21 years of age.

Preferred:

• At least one year experience in a customer service related field
• Previous mini bar experience.
• Previous experience in a large, luxury resort setting.

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in operational environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate to high.
• Constant contact with executives, department management, applicants, employees and guests is necessary.
• Requires prolonged sitting or standing and mobility.
• Prolonged telephone usage.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 25 lbs.
• Strong eye/hand coordination.
• Use of standard office equipment.
• Basic math. .
• Ability to distinguish letters, numbers and symbols.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.