Job description

We’re looking for the best talent to help The General® to bring quality insurance to people who need it the most.

Compensation may vary based on the job level and your geographic work location

Compensation Minimum: $44,600.00
Compensation Maximum: $66,900.00
Job Description and Responsibilities:
Essential Job Responsibilities

• Evaluate and investigate policy coverage, liability and damages in a timely manner following a set of general claim and statutory guidelines.

• Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service.

• Establish initial reserves for all potential exposures and adjust as appropriate throughout the claim.

• Establish and maintain appropriate management of assigned inventory following company guidelines.

• Recognize excess exposures and effectively communicate the implications of this both verbally and in writing to customers.

• Recognize and resolve minor injury exposures.

• Conduct thorough investigations which can include obtaining necessary documents or forms from customers and conducting recorded statements.

• Ensure timely completion of appraisals and determine accident related damages.

• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds and attorneys within approved payment authority.

• Recognize recovery opportunities in regards subrogation and salvage.

• May perform other duties as assigned.

Experience/Skills Requirements

• 2+ years auto claims adjusting experience, or similar work experience. Experience in Non-standard Auto a plus.

• Proficient PC and Windows skills.

• Effective verbal and written communication, critical thinking, time management, negotiation, organization and investigative skills.

• Proven ability to provide excellent customer service.

• Ability to perform basic math calculations (addition, subtraction, multiplication, and division) as well as the calculation of averages and percentages.

Education Requirements

• High School Diploma or equivalent required.

• Undergraduate Degree or equivalent experience preferred.

• INS or other insurance related courses preferred.

This position is fully remote/work from home. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, training and culture events.

#LI-Remote

Preferred locations for this role include:
Madison, WI; Chicago, IL; Boston, MA Minneapolis, MN; Denver, CO; Phoenix, AZ; Nashville, TN; Atlanta, GA

• Other locations may be considered

When you work at The General you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.

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Job Type: Full-time

Pay: $44,600.00 per year

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