Job description

McFarland Ford of Exeter, NH is seeking an experienced and high performing Parts Counterperson. Since our outset, the McFarland philosophy has emphasized a personal relationship with our employees and customers. We have been continuously family-owned and operated since 1957. At McFarland, our employees are highly talented and valued at our dealership. Looking to join a team of qualified, energetic, and talented people like you? McFarland Ford is the place to be.

Our Parts Counterpeople are responsible for selling parts to all customers - either over the counter, through the shop or on the phone.

What we offer:

• $68,000 to $75,000 earning potential
• A stable working environment with extremely low turnover

• 401k w/ employer match

• Medical, Dental & Vision Insurances
• Life Insurance
• Short-term disability & Accident Insurance
• Vacation & Sick Pay
• Employee Discounts
• Recently renovated facility
• An enjoyable work environment

Responsibilities include but are not limited to:

*

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notifies the body shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.

Job Qualifications/Requirements:

• 3+ years of experience at an automotive dealership
• Must be a team player (seriously) and a utility infielder (this is important)
• Ford experience is preferred but not required
• Experience with AutoMate or comparable DMS is preferred

• Provide exceptional customer service
• Ability to be analytical, a problem solver and multi-task
• Excellent organization skills

• Valid Driver’s License

McFarland Ford Sales Inc. is an equal opportunity employer.

Job Type: Full-time

Pay: $68,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Work Location:

• One location

Company's website:

• www.mcfarlandford.com

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Work Location: In person

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