Job description

Job Description

Responsibilities

• Directs and monitors the Veolia WTS operations for all customers by ensuring that employees and equipment are available and in use when required.

• Coordinates activities with the Sales, Drivers, Field Service Representatives (FSRs), IX Account Managers, Order Entry Reps, Project Managers and respective Plant Managers or their designated representatives.

• Utilizes ERP system (SAP) to transact orders, status updates, data inputs, and equipment movement in real time

• Acts as an information source for customers, managers and employees on information received from the field and service centers.

• Receives customer requests for service from customer representatives and various internal functions Commercial, Engineering, Technical Service, etc.

• Gathers pertinent information to ensure job success – determines type of equipment, necessary supplies and test equipment, FSR coverage, flow rate, feed water quality and on-time delivery.

• Dispatches drivers, field service personnel and equipment from respective plants or diverts equipment in route, if necessary, to the appropriate job sites.

• Maintains contact with Drivers, FSRs, Sales Managers, service centers, other company personnel, and customers serving as a 24 hour, 365 days a year communications center.

• Maintains various records and logs. These may include, but are not limited to job status report, customer information, travel instructions to each of the job sites, driver dispatch logs, meter readings, and customer job site data through Suez’s customer management tools.

• Endeavors to maintain positive relationship with customers at all times while collecting all pertinent information

• Alerts Sales Managers, Plant Managers, Logistics, Global Field Service, Quality, IX Account Managers, Order Entry Reps, or the applicable personnel to developing situations and customer related updates

• Works in conjunction with plant management to monitor driver availability, rotation and location utilizing various means of communication, including electronic logging software

• Participates in the transfer of information and daily/nightly planning at shift change.

• Provides basic technical consultation to FSRs, Drivers, customers and others when requested.

• Strives to keep a balanced inventory of mobile equipment based on regional customer demand.

• Contributes ideas to simplify execution of logistics while being cost efficient and effective

• Assists drivers in maintaining data inputs via mobile app (Movilizer)

• Assists drivers and field in equipment maintenance & repair issues via Penske Fleet Insight

• Monitors driver location, routes, and time on duty via PeopleNet

• Are required to be DOT HazMat certified and create chemical Bill of Ladings for relevant moves

• Attend and participate in multiple daily meetings with IX Account Managers and Commercial Teams to discuss order priority and execution

• Handle the communication, negotiation, and booking of contract hauler loads

• Create all documents and paperwork related to deliveries, international border paperwork, chemical bill of ladings

• Must be fluent Microsoft software such as Excel, Word, PowerPoint, Teams, Outlook, SharePoint, OneDrive, and OneNote

Job Types: Full-time, Contract

Salary: $25.00 - $28.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote

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