Job description

JOB DESCRIPTION

Position Details

Position Title: Barista

Department: Starbucks

Reports To: Shift Supervisor/Starbucks Manager

POSITION PURPOSE Prepare or serve specialty coffee or other beverages. Serve food such as baked goods or sandwiches to patrons. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.

EXAMPLE OF DUTIES

ESSENTIAL FUNCTIONS

Avg. % of Time

30%

• Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas. Prepare or serve menu items, such as sandwiches or salads. Serve prepared foods, such as muffins, bagels, scones, croissants, etc. Weigh, grind, or pack coffee beans for customers.

20%

• Take customer orders and convey them to other employees for preparation. Receive and process customer payments.

15%

• Provide customers with product details, such as coffee blend or preparation descriptions. Describe menu items to customers or suggest products that might appeal to them.

10%

• Clean or sanitize work areas, utensils, or equipment. Wash dishes.

10%

• Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning. Wrap, label, or date food items for sale.

10%

• Stock customer service stations with paper products or beverage preparation items. Order, receive, or stock supplies or retail products.

5%

• Create signs to advertise store products or events. Set up or restock product displays.

SUPPORTIVE FUNCTIONS

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

• Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager or shift supervisor so that the team can respond as necessary to create the Third Place environment during each shift.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.

• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Follows health, safety and sanitation guidelines for all products

OTHER

• Regular attendance in conformance with the standards which have been established by the hotel from time to time is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action procedures up to and including termination of employments.
• Due to the cyclical nature of the hospitality industry, employees may be required to workvarying schedules to reflect the business needs of the hotel.
• Upon employment, all employees are required to fully comply with the hotel rules and regulations for the safe efficient operation of the hotel facilities. Employees who violate hotel rules and regulations are subject to disciplinary action up to and including termination of employment.

SPECIFIC JOB KNOWLEDGE AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job.

Previous or currently work at a coffee shop or Starbucks

1 year Required Knowledge, Skills and Abilities

Ability to learn quickly

Effective oral communication skills

Knowledge of the retail environment

Strong interpersonal skills

Ability to work as part of a team

Ability to build relationships

QUALIFICATIONS & STANDARDS

EXPERIENCE

Previous Coffee Shop experience preferred

EDUCATION

High School Diploma

LICENSES OR CERTIFICATES

Barista Certification

Honolulu Liquor Card

GROOMING

Hotel Grooming Standards

Recruitment information and inquiries: Zachariah Rivera - Talent and Culture Manager, Human Resources at 808-944-4390.

Job Type: Part-time

Pay: $22.00 - $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Restaurant type:

• Coffee shop

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Experience:

• Guest services: 1 year (Required)
• Starbucks Barista: 1 year (Required)

License/Certification:

• Honolulu Liquor Card (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location

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