SUMMARY

Under the direct supervision of the Behavior Health Supervisor, the Behavior Health Care Coordinator performs general functions as a liaison between primary care and behavior health services for Aunt Martha’s Health and Wellness patients. The integrated Behavior Health Care Coordinator is responsible for ensuring appropriate delivery of services and coordinating care within health network and with external entities collaborating on patient care. The Behavior Health Care Coordinator provides excellent quality care, positive customer service, the maintenance of an efficient and safe environment of care. Demonstrates superior customer service skills and has the ability to function in a multi-tasking, multiple priorities environment, while maintaining accuracy and attention to detail.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain patient confidentiality at all times per the policies and procedures.
• Maintain ethical behavior at all time per the policies and procedures.
• Responds to internal and external customer needs in a positive manner, utilizing principles of the AIDET model; exceeding their needs and expectations and providing the highest quality service to ensure the best possible outcomes.
• Manages medium to high risk behavior health patients.
• Ensure children in care receive medical, dental and behavior health appointments.
• Monthly documented contact with foster parent and DCFS case worker to collaborate and ensure adequate care.
• Conduct 90-day face to face with foster parent and child in care.
• Develop a working care plan with collaboration with of primary care provider and foster parent.
• Manage various databases while appropriately documenting patient data and information within the various portals.
• Function as a liaison between behavior health and primary care by participating in all related patient care team meetings, case consultation and clinic huddles.
• Knowledge and understanding medical and mental health conditions and impact to the patient.
• Complete necessary assessments including but not limited to evidence-based screening tools (i.e., SBIRT, PHQ-2 /PHQ-9, GAD7, Vanderbilt, etc.).
• Provide patients with case management to include, but not limited to providing internal and external referrals for mental health, substance abuse, or community resources and patient advocacy.
• Collaborate with health plans, specialists, hospitals, and physicians to ensure complete and total patient care.
• Attend all trainings and meetings as required by the program.
• Complete all Core Curriculum training(s) required for this position.
• Perform all other duties as assigned.

KEY COMPETENCIES:

• Dependable and reliable giving extra effort when necessary to accomplish Aunt Martha’s Health & Wellness goals.
• Takes initiative to proactively recognize problems/opportunities and develop appropriate strategies to deal with them.
• Ability to manage multiple and competing demands and establish priorities. Ability to learn quickly and adapt to change in processes and organization.
• Makes data driven supported decisions wherever possible considering all relevant facts.
• Ability to work independently and as part of a collaborative team in order to meet health division goals and priorities. Acts cooperatively and contributes to teamwork. Willingness to act as a strong team player and bring an optimistic level of energy to the team.
• Maintains professional, technical and technological proficiency in all aspects of the job.
• Excellent oral and written skills. Communicates decisions promptly, clearly.
• Excellent organizational skills and attention to detail, deadlines and program compliance.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• MA in social work, psychology or related field Preferred or BA with 2+ years’ experience in behavior health or related field

• Experience in working with Microsoft Office programs and data base management essential; adept at data entry

OTHER QUALIFICATIONS

Current driver’s license

Current auto insurance

Ability to work late evening hours, weekend hours, and scheduled holidays, as needed

Aunt Martha’s is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.