Job description

BEHAVIORAL HEALTH TECHNICIAN

JOB DESCRIPTION

JOB KNOWLEDGE/SKILLS

Measures employee’s demonstrated job relevant knowledge and essential skills, such as work practices, policies, procedures, resources, laws, customer service, and technical information, as well as, the relationship of work to the organization’s mission. Also measured are the employee’s self-improvement efforts to enhance skills and knowledge to stay current with changes impacting the job.

Reports to: Administrator FLSA Status: Non-Exempt

JOB SUMMARY

The primary role of the Behavioral Health Technician (BHT) is in providing direct and support services to female or male clients suffering from mental illness or a co-occurring disorder.

Specifically, the two main functions of the BHT are 1) supervision of the clients and 2) ensuring their participation in treatment related services and facilitating psycho-educational activities of daily living and attending community support and recreational activities.

EDUCATION, EXPERIENCE SKILLS & ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/ or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Attainment of the following: o At least 18 years of age o A criminal Background Clearance or Criminal Record Exemption. Note: Potential staff may request and be approved for a transfer of a criminal record exemption, unless, upon request for the transfer, the Department of Social

Services Permits the individual to be employed, reside or be present at the facility. o A Health Screening

• High School Diploma required, Bachelor's Degree preferred.

• All direct care staff shall have graduated from high school or possess a GED and have a minimum of one (1) year of full-time experience, or its part-time equivalent, working in a program serving people with mental disabilities. Such experience must be in the direct provision of services to clients. If the employee does not have the required experience, the program shall document a specific plan of supervision and in-service training for the employee which will guarantee the ongoing qualifications of the employee to perform the job. The plan should include but not limited to the frequency and number of hours of training, the subjects to be covered, and a description of the supervision to be provided.

• Personal experience being a consumer of mental health services.

• CPR and First Aid Certified

• Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar. Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions demonstrates group presentation skills; and participates in meetings.

• Working knowledge of Microsoft Word, Excel, and Outlook.

• All direct care staff of social rehabilitation programs as of date that this section is adopted shall be considered as meeting all of the requirements of this section until two (2) years after the effective date of this section, at which time the requirements of this section shall be met in full.

• Must be able to work overtime, weekends, holidays, and flexible hours.

• If in personal recovery, a minimum of 2 years clean and sober.

PHYSICAL REQUIREMENTS

The organization is committed to principles of equal opportunities for all employees. The

Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.

• Ability to sit, use hands and fingers, talk and hear, and smell continually. Ability to stand, walk and reach frequently. Ability to climb or balance, stop, kneel, or crouch occasionally.

• Ability to frequently lift and carry up to 10lbs, and occasionally lift and carry up to 25 lbs.

• Close vision required to see a computer monitor, read documents, and operate a copy and fax machine. Distance vision required to drive an automobile if driving is a requirement of the job.

• Work environment is indoor and climate controlled. Occasionally exposed to outdoor weather conditions.

• Moderate noise levels as found in a business office with computer printers, households with TVs and dishwashers, and driving in traffic.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Have Knowledge in and assist clients with the following areas: o Principles of nutrition, food preparation and storage and menu planning. o Housekeeping and sanitation principles. o Provision of client care and supervision, including communication. o Assistance with prescribed medications which are self-administered. o Recognition of early signs of illness and the need for professional assistance. o Availability of community services and resources. o Universal Precautions

• Assists in supervision of client activities and be aware of client's whereabouts at all times, including breaks and internal activities.

• Attend all mandatory trainings and in-house conferences/seminars.

• Engages clients in therapeutic activities as appropriate.

• Provides a brief overview of the housing program in regard to program rules, procedures, and services; with each new client.

• Maintains order and ensures compliance with rules and regulations; ensures that clients conduct themselves in an orderly manner.

• Monitors and document’s clients for signs of medical distress and/or behavioral concerns on an ongoing basis.

• Provides appropriate support and structure for clients in dealing with their recovery; interacts continually with clients.

• Ensures client wake-up and bedtime, escorts residents on shopping trips, recreation, meetings, medical appointments, etc.

• Enforces program rules at all times.

• Distributes daily mail to clients and observes confidentiality standards.

• Records accurate and up-to-date reports on every client and continually updates the bed list(s) to ensure that all admissions and discharges are recorded in a timely fashion.

• Reports to the supervisor of any discrepancies in the client's whereabouts.

• Responds appropriately to all medical and other emergencies.

• When assigned to drive Company vehicles, BHT’s are responsible for safe operation and maintenance of vehicles.

• Conducts search of all client bags when being admitted to the facility. Confiscates and secures any contraband found, and notifies the appropriate supervisor on duty in their absence.

• Randomly inspects all rooms, common areas, hallways, and bathrooms every thirty minutes and performs a thorough search of contraband, no less than weekly.

• May require a valid Class B drivers license.

Other Job Duties- As Assigned

CORE COMPETENCIES

Has adopted Leadership, Team Building, Customer Focus, Focus on Results, Managing on the Job,

Self-Development, Innovative Ideas, and Communication as the competencies each employee should excel in while performing his or her job. Provided below are the definitions for each competency, followed by a section to rate performance in these areas.

Leadership – Champions positive growth and direction in the individual and organization. Seen as a key member of the team who is respective for knowledge and invests in others. Creates a clear vision for the future and helps all members of the team to see and contribute toward that vision.

✓ Communicates the importance of the vision and values-Helps others understand the organization’s vision and values and their importance.

✓ Moves others to action- Translates the vision and values into day-to-day activities and behaviors; guides and motivates others to take actions that support the vision and values.

✓ Rewards living the vision and values - Recognizes and rewards associates whose actions support the organization’s vision and values.

✓ Models the vision and values - Takes actions, makes decisions, and shapes team or group priorities to reflect the organization’s vision and values.

Team Building – Building appropriate and professional relationships with others in the organization, working together for common goals and objectives aligned with the vision and values of the organization.

✓ Develops structure - Helps to clarify roles and responsibilities of team members; helps ensure that necessary steering, review, or support functions are in place.

✓ Facilitates goal accomplishment - Makes procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to team accomplishments.

✓ Involves others - Listens to and fully involves others in team decisions and actions; values and uses individual differences and talents.

✓ Informs others on team - Shares important or relevant information with the team.

✓ Models commitment - Adheres to the team’s expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.

Customer Focus - Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.

✓ Seeks to understand customers - Actively seeks information to understand customers’ circumstances, problems, expectations, and needs.

✓ Educates customers - Shares information with customers to build their understanding of issues and capabilities.

✓ Takes action to meet customer needs and concerns - Considers how actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; avoids over commitments.

✓ Sets up customer feedback systems - Implements effective ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs.

Self- Development - Planning and supporting the development of personal and professional skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.

✓ Collaboratively establishes development goals - Works to identify areas for development, understand need for improvement, and set specific development goals.

✓ Collaboratively establishes development plans - Works to identify options for meeting development goals; explores environmental supports and barriers to development; jointly determines appropriate developmental activities.

✓ Creates a learning environment - Secures resources required to support development efforts: ensures that opportunities for development are available; offers assistance to help individuals overcome obstacles to learning.

✓ Monitors progress - Seeks specific feedback on their performance related to established goals; highlights key positive and negative performance issues; adjusts plans to ensure development.

Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

✓ Organizes the communication - Clarifies purpose and importance; stresses major points; follows a logical sequence.

✓ Maintains audience attention - Keeps the audience engaged through use of techniques such as

analogies, illustrations, an appealing style, body language, and voice inflection.

✓ Adjusts to the audience - Frames message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience.

✓ Ensures understanding - Seeks input from audience; checks understanding; presents message in different ways to enhance understanding.

✓ Adheres to accepted conventions - Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used.

✓ Comprehends communication from others - Attends to messages from others; correctly interprets messages and responds appropriately.

Managing the Job - Effectively managing one’s time and resources to ensure that work is completed efficiently. Encompasses the aspects of prioritization, identification of resources, and establishing appropriate timelines for achievement of objectives.

✓ Prioritizes - Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate.

✓ Makes preparations - Ensures that required equipment and/or materials are in appropriate locations so that own and others’ work can be done effectively.

✓ Schedules - Effectively allocates own time to complete work; coordinates own and others’ schedules to avoid conflicts.

✓ Leverages resources - Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.

✓ Stays focused - Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.

Focus on Results - Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.

✓ Responds quickly - Takes immediate action when confronted with a problem or when made aware of a situation.

✓ Takes independent action - Implements new ideas or potential solutions without prompting; does not wait for others to take action or to request action.

✓ Goes above and beyond - Takes action that goes beyond job requirements in order to achieve objectives.

Innovative Ideas - Generating innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities.

✓ Challenges paradigms - Identifies implicit assumptions in the way problems or situations are defined or presented; sees alternative ways to view or define problems; is not constrained by the thoughts or approaches of others.

✓ Leverages diverse resources - Draws upon multiple and diverse sources (individuals, disciplines, bodies of knowledge) for ideas and inspiration.

✓ Thinks expansively - Combines ideas in unique ways or makes connections between disparate ideas; explores different lines of thought; views situations from multiple perspectives; brainstorms multiple approaches/solutions.

✓ Evaluates multiple solutions - Examines numerous potential solutions and evaluates each before accepting any.

✓ Ensures relevance - Targets important areas for innovation and develops solutions that address meaningful work issues

JOB DESCRIPTION:

The above job description is intended to describe the content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Signatures below indicate that this job description has been reviewed with the employee by the supervisor, and that the employee has been given the opportunity to ask questions. (A copy has been provided for future reference). The organization reserves the right to change, add or delete at any time from this Job Description to meet the needs of the organization.

Employee's Printed Name and Signature Date

DEPARTMENT ORIENTATION:

Signatures below serve as formal documentation of department orientation as indicated in this form.

__________________________________________________________________ ____________

Employee’s Printed Name and Signature Date

__________________________________________________________________ ____________

Employee Supervisor’s Printed Name and Signature Date

Approvals:

__________________________________________________________________ ____________

Evaluated By: Printed Name, Signature and Title Date

__________________________________________________________________ ____________

Reviewed By: Printed Name, Signature and Title Date

__________________________________________________________________ ____________

Human Resources: Printed Name, Signature and Title Date

Employee Comments and Acknowledgement:

I have reviewed this document and I have been given an opportunity to discuss the contents with my supervisor.

Your thoughts and comments are welcomed. You are encouraged to complete the following portion of your performance appraisal. This is not a mandatory requirement. You will be given a copy of this document for your records. I have reviewed the foregoing evaluation and discussed it with my supervisor.

___I agree with the evaluation. ___ I do not agree with the evaluation.

My job description accurately reflects my day-to-day duties: Yes No

Action Plan attached: Yes No

My comments are:

____________________________________________________________________________________

Employee's Printed Name and Signature Date

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Medical specialties:

• Addiction Medicine
• Home Health

Schedule:

• 8 hour shift
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• San Diego, CA 92111: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Behavioral health: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location

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