Job description

Location: New York, NY 10038

Shift: 3PM-11PM / 5 days a week/ Sat Sun Mandatory work days

MUST have prior experience in a Call Center Environment

Bilingual (Spanish) Call Center Representative for non-emergency services, respond to phone inquiries from the public; provide customer service and information to callers; attending to large volume of calls; take complaints and service requests and forward them for further action; enter inquiries, complaints and requests into appropriate computer systems; perform related clerical and computer support work. Patience and compassion is also a big element with this role.

Special Working Conditions: This Facility is open 7 days/24 hours. Call Center Representatives will be required to work shifts including nights, Saturdays, Sundays, and holidays. Some of the physical activities performed by Call Center Representatives and environmental conditions experienced are: sitting for extended periods of time with a headset on while monitoring two computer screens; typing information into the computer using a keyboard coordinating eye/hand movements while handling calls for the efficient use of console and computer; speaking calmly and clearly in order to elicit information and give instructions to a continuous flow of callers under stress; listening carefully to clearly understand information; making responsible judgments where timing is critical; and sitting within hearing distance of other call takers working under similar conditions

Job Types: 35 hours a week, Temporary/Contract

Pay: $20.00 per hour

Schedule:
8 hour shift

5 days a week (Including Sat Sun - MUST)

Afternoon shift 3:00 PM to 11:00 PM

Holidays

Night shift

Overtime

Weekends (Mandatory/MUST)

This Company Describes Its Culture as:
Outcome-oriented -- results-focused with strong performance culture

People-oriented -- supportive and fairness-focused

Team-oriented -- cooperative and collaborative

Work Remotely:
No

Interview Process:
Over the Phone Interview

ZOOM Interview

Attend a 2 day In-Person Interview/Assessment (Thurs Fri)

COVID-19 Precaution(s):
Personal protective equipment provided or required

Temperature screenings

Social distancing guidelines in place

Sanitizing, disinfecting, or cleaning procedures in place

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