Service Business Development Center (BDC) Representative

The Business Development Center Representative is responsible for receiving incoming customer calls, establishing relationships with customers and scheduling appointments for the Service Advisors, helping maintain a comfortable waiting lounge, and checking in with customers during their service visit to ensure we are delivering an excellent experience.

The BDC Representative interacts daily with the Service Manager, Service Advisors, support staff and customers.

Responsibilities

• Receiving inbound service phone calls and website leads
• Identifying the client's needs and scheduling appointments
• Placing outbound phone calls to potential leads
• Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
• Contacting clients prior to appointment date to confirm appointment
• Following up post visit to ensure customer satisfaction

Requirements

• High school diploma or equivalent
• Excellent oral, written and interpersonal communication skills
• Extensive customer service, sales, or telemarketing background
• Computer literacy, strong organizational and follow-up skills
• Ability to read and comprehend instructions and information
• Excellent problem solving skills

Education and/or Experience

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Health Insurance
• Dental Insurance
• Life Insurance
• Paid Vacation
• Paid Holidays

About Our Dealership

Jim Glover Auto Family is the home of Jim Glover Chevrolet on the River and Jim Glover Chrysler Dodge Jeep Ram Fiat. We proudly serve Tulsa and the surrounding communities of Owasso, Claremore, Broken Arrow, Bixby, Glenpool, Jenks, Sapulpa, and Sand Springs.

As a family owned business since 1991, our motto has always been Customers First. Whether it’s sales or service, we know any establishment can guarantee the best price, but we know that the experience our clients receive is what will keep them coming back.

If you love interacting with people? Or perhaps you were born with a tool in your hand and grease on your pants...or maybe you just love automobiles. Whatever calls to you, Jim Glover Auto Family is full of opportunities! So whether you are looking into a career in sales, service, or finance, be sure explore our employment openings available. Our customer's experience starts with our employees. If you can make their experience valuable and unforgettable, then we need to talk!