Job description

Diesel Direct is hiring for a full-time Business Retention Specialist position in either our Hyannis, MA office or our Stoughton, MA home office!

As a Business Retention Specialist, the primary role would be to ensure that customers are satisfied with the company's products and services and to encourage them to continue using and expand with the company's services. Key responsibilities and skills:

Responsibilities:

• Handle customer inquiries and complaints promptly and professionally.
• Key in orders for operations branches with high call volume
• Proactively engage with customers to address any issues or concerns they may have.
• Work with other departments within the company to resolve customer issues and improve customer satisfaction.
• Offer additional services to add value and optimize efficiency in products and deliveries.
• Develop and implement strategies to retain customers and increase customer loyalty.
• Monitor customer feedback and make recommendations for improvements to products and services.
• Maintain accurate and up-to-date records of customer interactions and transactions.

Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Patience and empathy in dealing with customers.
• Proficiency in using customer relationship management (CRM) software.
• Knowledge of the fuel industry and related products and services.

Overall, your goal as a Business Retention Specialist is to build strong relationships with customers and to ensure that they are satisfied with the company's products and services. By doing so, you can help to increase customer loyalty and retention, which is essential for the long-term success of the company.

Diesel Direct is an equal opportunity employer. We offer a great benefits package including 401k with company match! COME GROW WITH US!

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Hyannis, MA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have any experience with CRM software?

Work Location: In person

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