Job description
Saving Lives with Precision Diagnostics
Position Overview
Schedules appointments for various outpatient diagnostic Radiology procedures. The scheduler receives
routine functional guidance from the Call Center/Scheduling Manager to make appropriate patient referrals.
Manual dexterity is required, as is the ability to concentrate on detail in the midst of other activities. The
scheduler schedules at least 30 exams a day and 100 calls a day, and has the authority to make appointments
for all Precision Imaging locations. The scheduler will follow very specific protocols in scheduling and the
collection of financial and health insurance information. However, they will have to be alert constantly for
"special cases" that need to be referred to more experienced schedulers or supervisors.
Essential Job Functions
Please list the essential (major) job responsibilities also with the % of time that is typically
spent on these - for leadership roles please include this as an essential job function.
number of direct reports:
Requirements
JOB DESCRIPTION
Education Required
etc)
Schedules appointments for various outpatient diagnostic Radiology procedures. The scheduler receives
routine functional guidance from the Call Center/Scheduling Manager to make appropriate patient referrals.
Manual dexterity is required, as is the ability to concentrate on detail in the midst of other activities. The
scheduler schedules at least 30 exams a day and 100 calls a day, and has the authority to make appointments
for all Precision Imaging locations. The scheduler will follow very specific protocols in scheduling and the
collection of financial and health insurance information. However, they will have to be alert constantly for
"special cases" that need to be referred to more experienced schedulers or supervisors.
Essential Job Functions
Please list the essential (major) job responsibilities also with the % of time that is typically
spent on these - for leadership roles please include this as an essential job function.
- Answering inbound calls within 30 seconds and assisting to schedule appointments and answer questions 60%
- Accurately reviewing order, insurances, demographics with patient 10%
- Reviewing and understanding prep instructions and explaining to patient 10%
- Discussing cost with patient in depth to answer any questions they may have %10
- Calling doctors offices to get any information needed missing from order 10%
- Intaking faxes (If a secondary assignment)
- Answering Emails (If a secondary assignment)
- Calling outbound to schedule appointments
- Answering questions about exams, directions to facilities, and any other services patients may need when calling in.
number of direct reports:
Requirements
JOB DESCRIPTION
Education Required
- Graduation from high school or equivalent is required
- Experience in customer service is required
- Strong verbal communication
- Strong Computer skills (proficient in typing, operating two monitors, moving between multiple
- Ability to work Gmail and its products
- Ability to multitask with speed and accuracy
- Work under pressure while maintaining excellent customer service
etc)
- Extended sitting and standing.
- As Needed
- Experience working with insurance authorization departments and contracts desirable
- Knowledge of medical terminology and familiarity with medical diagnostic procedures, and health
- Previous experience in appointment scheduling in a health care environment is preferred (e.g.,
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