Job description

Buckeye Broadband is the leading provider of High-Speed Internet, Cable TV, and phone services in northwest Ohio and southeast Michigan. Our 600+ employees are committed to excellence and innovation and are encouraged to volunteer in the local communities in which we live and provide service. Buckeye Broadband offers an inclusive total rewards package, which includes the following benefits for all full-time employees:

• Competitive Pay
• Comprehensive Health Benefits
• 401K Retirement Savings
• Paid Time Off
• Discounted Cable and Internet (Within Service Area)
• Career Development
• Wellness & Fitness Programs
• Community Involvement Opportunities

JOB SUMMARY

The Customer Service Representative (CSR) is responsible for directly servicing the needs of the Buckeye residential customers with general information, billing, and promoting and selling Buckeye products and services to new and existing customers. The CSR will provide analysis to advise Buckeye customers on their purchasing decisions with recommendations of technology solutions, thoroughly educates, and demonstrates the advantages of the recommended package. The Customer Service Representative maintains a strong customer focus and strives to make all interactions a positive customer experience. The CSR reports directly to the assigned Customer Service Supervisor(s). There are no reports to this position.

ESSENTIAL JOB FUNCTIONS
The Customer Service Representative is accountable for the following items:

• Communicating 100% accurate information to customers regarding billing invoices, cycles, procedures and processes;
• Communicating 100% accurate information to customers regarding general information about our products, services, and the company resulting in a First Call Resolution;
• Suggestive selling to upgrade customers’ services;
• 100% accuracy on all work performed;
• Warm transferring of every call that is beyond their skill proficiencies to the correct area of the company whenever possible;
• 100% accuracy in verifying field appointment times with customers;
• Rescheduling field appointments as requested by a customer;
• Completing the Final Notice call out program as assigned;
• Receiving all incoming telephone correspondence or walk-up customers and providing unaided first-call resolution to the customer’s requests that are within skill proficiencies, billing system privileges, company policies, and department procedures;
• Using the PC workstation to access customers’ accounts in order to assist customers with their needs;
• Insuring the confidentiality of all customer information;
• Working continuously with co-workers as a team to achieve the goals of Customer Operations;

JOB REQUIREMENTS
Education and Experience

• Previous experience in a customer service environment – required
• Keyboard Skills – required
• High School Diploma – required
• Must be able to pass our comprehensive background and drug screen - required

Apply Directly: https://career4.successfactors.com/sfcareer/jobreqcareer?jobId=29970&company=cablesystem

"BCI and its operating companies will provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetic information, ancestry, disability, or veteran or military status. "

Job Type: Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• Toledo, OH: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Call center: 1 year (Preferred)

Work Location: In person

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