Job description

Florida National Parks Association

Position Description

Position: Call Center Information Specialist

Location: Homestead, Florida

Reports To: Director of Education

Status: 20 hours not to exceed 40 hours; Part time

Summary Description
Florida National Parks Association (FNPA) is a non-profit organization that works to support all four South Florida National Park units in research, experiential education, and preservation through retail sales and fee based educational programming.

FNPA is now accepting applications for Institute Information Specialist. Candidates for this position should be detailed oriented and have customer service experience with strong communication, critical thinking, and computer skills. Information Specialists act as the first point of contact between guests and FNPA. They must uphold the culture of FNPA at all times while making visitors feel valued.

Information Specialists answer inquiries in our call center and act as a concierge in the retail stores of Biscayne and Everglades National Parks.

This is a 20-hour, year-round position with the possibility to increase up to 32 not to exceed 40 hours and candidates are expected to be available to work weekends and holidays.

Basic Qualifications

• Experience with providing excellent customer service and managing stressful situations with professionalism.
• Detailed oriented with the ability to multitask and work well individually in a fast-paced working environment.
• Highly skilled at communicating a lot of information in an efficient and effective manner in-person, over the phone, email, and instant messaging.
• Comfortable taking payment for Institute programs over the phone and soliciting memberships and donations.
• A satisfactory criminal background check is a condition of employment.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Must have a High School Diploma or GED.

Responsibilities:

• Inform visitors about South Florida National Parks and Institute programs offered by FNPA in-person, over the phone, email, or instant messaging.
• Sell Institute programs offered by FNPA to visitors in-person, over the phone, email, or instant messaging.
• Answer questions about the South Florida National Parks and Institute programs offered by FNPA in-person, over the phone, email, and instant messaging.
• Manage reservations including making reservations, rebooking reservations, and cancelling reservations.
• Follow and implement all FNPA policies and represent FNPA in a courteous and professional manner.
• Solicit memberships and donations from visitors as they complete bookings.
• When working in the retail stores, complete the check in process and direct visitors participating in Institute programs.
• When working in the retail stores, assist store associates with the completion of store merchandise sales.
• Other duties as assigned by supervisor.

Location:

This position is stationed in the FNPA office located in Everglades National Park at 10 Parachute Key Lot 51 Homestead, FL 33034 and Biscayne National Park at 9700 SW 328th St, Homestead FL, 33033.

Job Type: Part-time

Pay: $12.75 per hour

Schedule:

• 8 hour shift

Work Location: One location

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