Job description

Who We Are:
Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 12,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 60 locations to serve some of our community’s most vulnerable—and most resilient—citizens.
From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.
Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply.
To learn more about working at BHCHP, watch our video Please Click Here.
Job Summary:
Boston Health Care for the Homeless Program is looking for a Case Manager to help support the Stacy Kirkpatrick House (SKH) and Barbara McInnis House (BMH) respite facilities. The Case Manager will serve as a key member of the case management team and as a liaison for patients in both respite facilities by coordinating care for the patients admitted to SKH and BMH, supporting the full-time case management staff to ensure continuity of care and safe discharge planning for all patients, managing the milieu of SKH and BMH, and providing supportive patient-focused interventions. The ideal candidate for this role will be comfortable working both independently and collaboratively to help support the functions of each respite facility. The responsibilities for this position will be similar at both sites, however, the ways in which daily operations are carried out will vary depending on the site.
Hours: 40 hours: Saturday and Sunday, 7:00am-7:30pm and two additional weekday shifts
Responsibilities:

• Works as part of the multidisciplinary team with the clinic nurse, provider, and program site director to manage the milieu of the stay-in beds and address the needs of the patients; works with the other team members to problem-solve and develop a plan when patients present with challenging behaviors; provides detailed shift report of any pertinent patient or building issues to the case manager coming in on the next shift and keeps the manager of case managers informed of all issues that arise; provides support to the nurse while they are providing nursing care
• Coordinates transportation to and from appointments in collaboration with the Manager of Clinical Support Services; facilitates transfers and discharges to and from the stay in beds. Greets new patients coming into Stacy Kirkpatrick House and helps them to get settled in by reviewing rules and regulations; monitors the stay in beds off shift and assists with emergencies by calling security, Eascare or 911 as appropriate
• In the absence of housekeeping staff, provides cleaning support in the event of a spill or other event; assists with linen stocking, clinic stocking, bed checks, meal set up and clean up as needed; alerts housekeeping to patient discharges to ensure timely cleaning of the newly vacated bed space
• Provides resources to assist patients in breaking cycles of homelessness, substance use disorders and/or mental health disorders; provides resources to secure appropriate discharge placement and, when possible, other appropriate alternatives to shelter living
• Assists patients in making follow up calls to secure a safe discharge plan such as to a treatment program or halfway house; reports all discharge planning processes to the Manager of Case Management to ensure clear communication regarding the discharge plan; builds on the discharge plan from week to week and demonstrates this process in team discussion and notes

Qualifications:

• Previous case management or human service experience required; 3-5 years of experience preferred; experience and Training in Motivational Interviewing
• High School Diploma required; Bachelor's degree: BSW or social service degree preferred
• CPR certified and trained in providing emergency services such as administering Narcan until an ambulance arrives, or willing to become certified and trained
• Prior experience working in a group home or housing program preferred; demonstrates interest in working with underserved populations
• Excellent communication, documentation, and organizational abilities; ability to be flexible, multi-task, and prioritize responsibilities, demonstrates experience exercising independent judgement; ability to work in a fast-paced environment and handle stress in a positive manner
• Willingness to assist clinical staff as they assess and treat patients, ability to handle building operations in the absence of management and other staff support; must be comfortable working independently and as a team player

Compensation and Benefits:

• The compensation starts at $22.07 per hour and increases based on years of experience.
• BHCHP full time employees are eligible for our competitive time off policy of 4 weeks’ vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional compensation of seven thousand five hundred dollars* added to your base hiring rate for demonstrated bilingual proficiency* and the opportunity to work with local hospitals and community health centers.

Does this amazing opportunity interest you? Then we'd love to hear from you.
As an Equal Opportunity Employer, BHCHP pledges not to discriminate against and encourages those from underrepresented and underserved backgrounds to apply, particularly Black, Indigenous, and People of Color (BIPOC), LGBTQIA identifying, first generation college students and adults without a college degree, Bilingual and Bicultural persons; and individuals from low economic backgrounds.
Covid-19 Vaccination: For the protection of our workplace and patients, BHCHP requires all staff to be fully vaccinated against Covid-19. Proof of Covid-19 vaccination(s) is required for employment. All candidates offered employment will be given details about how to demonstrate receipt of vaccination.

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Job Type: Full-time

Pay: $22.07 per hour

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