Job description

LIS, a Woman Owned Small Business, was founded in 1994 as an advanced innovative language service provider. Since then we have organically expanded into Cyber Security, Intelligence Analysis and Information Technology to support our customers with their rapidly evolving global enterprise-wide requirements.

Whether sources are hostile, friendly or neutral, it is LIS’ mission to provide our customers with relevant and effective intelligence data that incorporates the full spectrum of the intelligence life cycle. LIS enhances our industry, government and military partners’ situational awareness through the collection, exploitation, analysis and dissemination of source data.

Program Overview

LIS Solutions is seeking qualified candidates to support The Centers for Medicare & Medicaid Services (CMS) over the phone interpretation contract. Support on this effort includes responding to inquiries from the Limited English Proficient (LEP) customer service population of CMS.

This work aims to ensure customer service is available for limited English-speaking populations and address inquiries for callers who prefer to receive customer service in a language other than English.

CMS requires accurate interpretations, high-performance standards, and other critical oversight and monitoring functions.

Language: Chuukese

Location: Remote

Roles & Responsibilities

Provides telephonic interpretations for customer service inquiries in languages other than English. Telephonic interpretations may be from English to the target language or from the target language back to English.

Maintains confidentiality of all interpretations and translations; protects the integrity of information concerning Personal Health Information (PHI) and Personally Identifiable Information (PII) (personal health records, etc.) while handling calls.

Adheres to all applicable Federal Privacy and Security acts, especially the Health Insurance Portability & Accountability Act (HIPAA) and the Privacy Act.

Qualifications/Knowledge/Skills/Experience

Native-level mastery/fluency of both languages (English and target), especially:

• An extensive vocabulary ranging from formal language to colloquialisms and slang.
• Industry-specific vocabulary, including medical terminology, legal, insurance, etc.
• 1-3 years of experience providing over-the-phone interpretation support.
• Demonstrated ability to work and communicate with the public.
• Trained and competent in healthcare and health insurance terminology in support of CMS consumers.
• Experience in all phases of language interpretation.
• Confident telephone voice for interpretation of inquiries received via telephone.
• Demonstrated strong listening and memory retention skills, relay information accurately, thoroughly, and succinctly.
• Demonstrated understanding of the interpreter's role as a conduit to solve the problem and not as a problem solver.
• Ability to remain unbiased, objective, and impartial at all times.

Information for Military Applicants

Submit your application with your most updated resume, if you have any questions feel free to send us an email.

We are a proud employer of military personnel and veterans. We look forward to supporting your civilian career and transition, thank you for your service.

Statements

LIS Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

LIS Solutions is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

Job Types: Part-time, Contract

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Monday to Friday
• On call
• Weekend availability

Application Question(s):

• Do you understand that this position is paid per minute?
• Are you vaccinated against COVID-19?
• Are you a US citizen or greencard holder?

Experience:

• Over-the-Phone Interpretation: 1 year (Preferred)

Language:

• Chuukese (Required)

Work Location: Remote

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