Job description

Inspire Physical Therapy & Wellness is a holistic physical therapy private practice serving Southeastern Michigan. Our mission is to empower clients with the knowledge and skills to trust in their body and in the care they receive. We serve with a level of personalized care aimed to inspire each client's ability to adapt with resiliency and reach goals with less pain and more freedom! Our clinic has achieved a high level of patient satisfaction by providing 1:1 treatment and support throughout the various stages of a patient’s plan of care.

A diverse and inclusive workplace is not only essential for our success, but also creates a place where everyone can thrive and be their authentic selves. We embrace the unique perspectives, experiences, and talents of every individual, and we are committed to providing equal opportunities for all. We don't just talk the talk; we walk the walk when it comes to equality. We don't care if you're a unicorn enthusiast, a cat lover, or a pro at juggling oranges (or all three!). What matters to us is your skills, passion, and dedication. We welcome individuals from all backgrounds, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic that makes you who you are.

We are dedicated to providing a supportive environment that nurtures professional growth and development for all employees. Whether you're a seasoned professional or just starting your career journey, we are here to help you reach new heights. We offer training programs, mentorship opportunities, and resources to empower you to flourish in your role.

Join us at Inspire Physical Therapy & Wellness and become part of a dynamic and spirited team where every voice is heard, valued, and respected. Let's celebrate our differences, learn from one another, and build a better future for healthcare together. We are looking to grow and expand our outreach and service to patients in the metro-Detroit area. As such, we are searching for the office support staff to provide a welcoming environment,

At Inspire Physical Therapy & Wellness, the door is wide open, and we can't wait to welcome you in.

To apply for this position, please submit a resume and cover letter to hello@inspireptw.com

Benefits for both Full and Part-time Employees include

• Competitive pay
• IRA Match
• PTO, Sick time and paid holidays (including your birthday!)
• Mentorship
• Opportunities for growth

Responsibilities

• Oversee the daily operations of the physical therapy clinic, ensuring smooth and efficient functioning.
• Coordinate and schedule patient appointments, ensuring optimal utilization of clinic resources and staff availability.
• Manage patient registration, intake, and billing processes, including verifying insurance coverage and collecting co-pays.
• Maintain patient records and ensure compliance with privacy regulations, such as HIPAA.
• Coordinate with healthcare providers, therapists, and support staff to ensure seamless patient care delivery.
• Order and manage clinic supplies and equipment, ensuring availability and functionality for therapeutic procedures.
• Monitor and manage inventory levels, including medical supplies, office supplies, and equipment.
• Manage and reconcile financial transactions, including invoicing, billing, and tracking expenses.
• Implement and maintain efficient filing and record-keeping systems, both electronic and physical.
• Support marketing and promotional efforts, such as coordinating community outreach programs or organizing events.
• Ensure compliance with clinic policies, procedures, and industry regulations.
• Handle customer inquiries, complaints, and concerns, providing timely and satisfactory resolutions.
• Foster a positive and professional work environment, promoting teamwork and open communication.
• Collaborate with the clinic owner or management team on strategic planning and goal setting.

Qualifications

• Strong organizational skills: The administrative staff in a physical therapy clinic should have excellent organizational abilities to handle various tasks, including scheduling appointments, managing patient records, and maintaining the clinic's administrative systems.
• Proficiency in medical software: Familiarity with medical software systems used for scheduling, electronic health records (EHR)
• Excellent interpersonal skills: The administrative staff interacts with patients, healthcare professionals, and other staff members regularly. Strong interpersonal skills are necessary to provide excellent customer service, handle patient inquiries, and collaborate effectively with the clinic team.
• Attention to detail: The administrative staff should have a keen eye for detail to avoid errors and ensure the smooth functioning of the clinic.
• Ability to multitask: The administrative staff often faces multiple responsibilities simultaneously, such as answering phone calls, scheduling appointments, and managing paperwork. They should be capable of handling multiple tasks efficiently and prioritize them appropriately.
• Confidentiality and ethical behavior: Patient confidentiality is crucial in healthcare settings. Administrative staff must adhere to ethical guidelines, maintain patient privacy, and handle sensitive information with utmost care.
• Problem-solving skills: The ability to identify and resolve issues that may arise in scheduling, billing, or patient interactions is essential. Administrative staff should be proactive in finding solutions to problems and be resourceful in their approach.
• Basic knowledge of insurance and billing processes: Familiarity with insurance procedures, including verifying coverage, submitting claims, and following up on reimbursements, is beneficial in ensuring smooth financial operations in the clinic.
• Flexibility and adaptability: Physical therapy clinics can have unpredictable situations and varying patient volumes. The administrative staff should be adaptable and flexible to adjust schedules, handle emergencies, and accommodate changes.
• Strong communication skills: Clear and effective communication is essential for coordinating with patients, healthcare providers, insurance companies, and other team members. Administrative staff should possess strong verbal and written communication skills.
• Understanding of HIPAA regulations: Familiarity with the Health Insurance Portability and Accountability Act (HIPAA) is crucial to ensure compliance with patient privacy regulations. Administrative staff should understand the importance of maintaining confidentiality and follow HIPAA guidelines.
• Customer service orientation: The administrative staff serves as the initial point of contact for patients. They should have a customer service mindset, displaying empathy, patience, and a willingness to assist patients in their inquiries and concerns.

Additional information

• Pay $18-27/hr depending on years of experience and qualifications
• Opportunities for advancement
• Currently offering Health Care coverage stipend, with opportunity to soon offer Dental, vision and Health insurance options
• Paid time off, sick time, paid holidays
• Paid maternity leave and flexibility upon return
• Family friendly work environment
• 8 hour shift (including paid lunch)
• Monday thru Friday - no weekends

Job Types: Full-time, Part-time

Pay: $18.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Flexible schedule
• Opportunities for advancement
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Retirement plan

Healthcare setting:

• Outpatient
• Private practice

Medical specialties:

• Physical & Rehabilitation Medicine

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Southfield, MI 48033: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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