Cenikor is a non-profit organization and one of the largest substance abuse treatment centers in the nation. We are currently seeking a Client Outreach Manager in our short-term/detox facility in Amarillo, Texas.

JOB SUMMARY:

The Client Outreach Manager is responsible for business development marketing programs to constituents who would serve as referral sources for potential clients to Cenikor. Referral sources may include, but are not limited to: substance abuse centers, mental health facilities, private clinicians, physicians, hospitals, clergy, attorneys, CPS, probation and networking groups to ensure program utilization goals are achieved. Additionally, the Client Outreach Manager will provide specialized focus on insurance carriers/payers, and individual providers resulting in growth of insurance client volumes. Acts as a liaison between Cenikor and referral sources to ensure ease in referral, admission, progress reporting and discharge planning.

SCHEDULE: Monday - Friday 8:00am - 5:00pm

ESSENTIAL FUNCTIONS:

• Develop and maintain relationships within assigned territory, coordinated with Senior Business Development Manager/Director of Business Development, and / or Business Development Manager(s) to ensure appropriate mix of insurance and state-funded clients.

• Conduct presentations with judges, attorneys, physicians, payers, probation and parole departments, Department of Human Services, shelters, hospitals and other drug treatment facilities with clients, as directed and / or facilitated by Senior Business Development Manager /Director of Business Development, and / or Business Development Manager(s).

• Document contacts weekly as required in the Customer Relationship Management system (e.g., Salesforce), and report out via other methods as requested.

• Track and report activities, contacts, success rates and outcomes for referral partners.

• Participate in health fairs, rallies, and conferences where Cenikor’s services can be showcased to referral sources.

• Act as a community point of contact to referral partners.

• Work closely with Senior Business Development Manager/Director of Business Development/Facility Director(s), and other Cenikor Leadership to uphold the core principles of Cenikor’s culture.

• Travel throughout assigned geographic region presenting Cenikor Foundation’s continuum of care.

• Present in a courteous and professional manner at all times.

• Maintain strict confidentiality on all client and Foundation matters and refer questionable issues to your supervisor.

• Required to actively maintain facility office hours at designated location with assigned office hours. Required office hours may change based on business needs.

• Ensure completion of Big 5 performance management tool by the required deadlines and use of SMART goals to support annual performance compensation review.

• Work closely with management team to uphold the core principles of Cenikor’s culture and create a positive working environment for all team members.

• Perform additional duties as assigned and consistent with the exempt functions as defined in this job description.

QUALIFICATIONS FOR THE POSITION:

Skills, Knowledge and Abilities:

• Knowledge of drug and alcohol treatment programs preferred.

• Demonstrated ability to work independently and possess intrinsic motivation.

• Ability to influence the utilization of Cenikor’s services using effective sales techniques and knowledge of treatment needs and practices.

• Experience as customer service provider, presenter, and public speaker.

• Embrace diversity and display ability to interact effectively with various types of people.

• Ability to present a professional, positive image that reflects well on the organization.

• Knowledge of Microsoft Office software required, including specific MS Outlook calendar experience.

• Ability to consistently uphold the Core Principles of Cenikor’s Culture:

• Demonstrate “mission of service” to our clients

• Positive, respectful communication with both staff and clients

• Demonstrate self-motivation and perseverance to achieve goals

• Role model appropriate, professional behaviors including appropriate client boundaries

• Work effectively as part of a team, helping to set up others for success

Education:

• Bachelor Degree preferred in business, marketing or with clinical licensure.

Experience:

• Minimum of Two (2) years of client outreach and/or sales experience in recovery or healthcare field preferred.

• Experience with Salesforce software preferred.

Licensure Required:

• Valid Driver’s License required

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