Job description

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with an expertise in serving LGBTQIA+ people and those impacted by HIV. THA's programs include Kind Clinics, Waterloo Counseling Center, and TeleKind (telemedicine services). Read more about THA here: http://texashealthaction.org.

Come Join our Team! The Client Relations Coordinator for Waterloo Counseling Center_ will coordinate and oversee client communication and intake, creating a calm and supportive environment for clients and staff, including in-office organization and operation as well as assisting with virtual office capabilities._

What you would do:

• Welcome clients into care through clear, consistent communication and efficient coordination of responses and waitlist.
• Coordinate phone coverage and communication.
• Maintain office’s business functionalities, including addressing physical mail, incoming invoices and provide coverage for processing client payments as necessary.
• Process client intake and account set up.
• Facilitat process of matching and scheduling clients with therapists.
• Adapt processes as needed to best serve clients and reduce barriers to accessing behavioral health services.

A successful match for this position would see the following results:

• New client requests addressed within given timeframe with few to no delays and such being corrected when encountered.
• Low abandoned/missed call level/rate, tracked by phone system data.
• Acceptable or higher client survey admin score ratings regularly received.
• Few to no mistakes in client account entries, and when they are encountered, such are corrected independently.
• Therapist schedules regularly maintained at required capacity.

Requirements
Education and/or Licensure – Bachelors degree or equivalent work experience required. No licensure or certification required.

Experience – 2-4 years experience in office assistance, behavioral health, data entry, or call center required. Experience in healthcare preferred but not required. Experience with LGBTQIA+ and/or other marginalized communities a strong plus. Microsoft Office Skills with an ability to become familiar with company or position specific programs or software.

Additional Requirements – Bi-lingual (English/Spanish) preferred but not required.

Knowledge Skills and Abilities

• Must have basic PC skills that include a combination of working in a Windows Operating System and Microsoft Outlook, Word, and Excel.
• Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
• Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
• Well-developed verbal and written communication skills in English; Additional language abilities desirable. Ability to work well under pressure with minimal supervision.
• Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organizations.
• Ability to apply time management practices to prioritize, schedule and complete work effectively to comply with mandated policies and deadlines.
• Ability to work on multiple tasks or parts of tasks simultaneously to ensure timely completion of work activities.
• Must be able to work productively with other departments and employees.
• Ability to work with professionals from various partners and organizations.
• Usually works forty (40) hours per week, some weekends may be required.
• Ability to successfully manage conflict, negotiating “win-win” solutions.
• Must be able to multi-task, prioritize with strong time management skills.
• Exceptional follow through on tasks and assignments

Physical Requirements/Environmental Conditions
Perform the following with or without reasonable accommodations:

• Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly that of the fingertips.
• Ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly.
• Hearing to perceive the nature of sound with no less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information orally and make fine discriminations in sound.
• Perform repetitive motions with wrists, hands, and fingers. Individual must be able to exert up to 100 pounds of force occasionally and to be able to lift, carry, push, pull, or otherwise move objects.
• Work requires a minimum standard of visual acuity with or without correction that will enable people in the role to complete administrative and clerical tasks, as well as inspect and analyze.
• Must be able to work and concentrate amidst distractions such as noise, conversation, and foot traffic; ability to handle interruptions often and be able to move from one task to another.
• While worker may possibly be subjected to temperature changes, the worker is generally not substantially exposed to adverse environmental conditions as the work is predominantly inside.

Benefits
Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403b) with Employer Contribution and Match
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Holidays)
• Disability (Short Term & Long Term)
• Training & Development
• Family Leave (Maternity, Paternity)

Job Type: Full-time

Pay: $37,440.00 - $41,600.00 per year

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