Job description
At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!
What You Can Expect At BBH:
If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.
At Brown Brothers Harriman, we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application! At BBH, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.
If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.
The Client Service Supervisor directs client servicing team resources to achieve overall client satisfaction and serves as a point of escalation for complex issues. The individual focuses on the Fund Accounting, Administration and Custody disciplines and the applicable product offering for assigned client relationships. S/he will manage day to day activities for assigned client relationships and perform oversight of product offerings to support high client satisfaction. S/he will normally be responsible for managing Client Service Representatives and Senior Client Service Representatives.
Key Responsibilities
Client Service
- Field and respond to client inquiries and escalated issues and serve as the point person for senior level client contacts
- Coordinate and participate in client meetings and deliverables
- Serve as a key point of contact for external clients with regard to daily servicing inquiries
- Build overall credibility and foster trust with clients
- Identify ways to improve productivity and efficiency to enhance client experience
- Oversee activities of assigned client relationships and accounts to ensure client satisfaction is achieved
- Work closely with internal Teams to ensure timely resolution of client inquiries and improvement of services levels
Strategy
- Participate in intra/inter-departmental projects and initiatives
- Recognize opportunities to achieve greater internal operational effectiveness
- Assist in the coordination of new business, product implementations and conversions
Leadership and People Management
- Participate in the interview and selection process for job applicants, and assist new staff members in learning job specific tasks
- Conduct annual performance appraisals and provide regular feedback based on development plans for direct reports
- Develop key internal relationships to proactively aid in the resolution of client issues
Technology / Products
- Remain knowledgeable of changing industry initiatives and the regulatory environment
- Exhibit a sound understanding of BBH products and services
- Provide training to direct reports for the skills necessary to perform relevant job functions
- Provide clients with support and insight on new technology, automation tools and products that are made available by BBH
- Utilize relevant internal technology solutions to effectively manage client inquiries and support client servicing deliverables
Risk & Control
- Provide oversight of all BBH products, services and key deliverables for assigned clients relationships
- Provide oversight and coordinate execution of periodic fund events, conversions or account launches with the appropriate internal departments
- Ensure adherence to all established procedures, controls and best practices Maintain oversight of internal exception reporting and escalate issues that may impact client servicing
What We Offer
- A collaborative environment that enables you to step outside your role to add value wherever you can
- Direct access to clients, information and experts across all business areas around the world
- Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm
- A culture of inclusion that values each employee’s unique perspective
- High-quality benefits program emphasizing good health, financial security, and peace of mind
- Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
- Volunteer opportunities to give back to your community and help transform the lives of others
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