Job description
Overview:
Wellesley Natick Veterinary Hospital is in need of a Client Service Supervisor. Please apply to our growing team!
Responsibilities:
Essential Functions:
- Supervise receptionists, including hiring, firing, and evaluating performance, reviewing time reporting, enforcing company policies and communicating new practices and policies regarding reception duties
- Schedule receptionists according to staffing needs, serving as a receptionist, as needed
- Receive client complaints and concerns regarding reception, escalating issues to Hospital Manager, as needed
- Maintains specialist (non-emergency doctors) scheduling information and changes
- Count cash and/or balance daily transactions, balance cash drawer and make change, as needed
- Process refunds, returns, and credits, as needed by location
- Organizes and processes all payment plans and held checks, as needed by location, obtaining approvals as necessary
- Bi-monthly billing statements and collections as well as end-of-month closing reports, as required by location
- Serve as back-up to Hospital Manager for maintenance or building issue resolution
Other duties as assigned by Manager.
Qualifications:
Qualifications:
- High School diploma or equivalent.
- Veterinary environment, terminology, and protocols
- Working in a team environment
- Customer Service
- Handling multiple tasks and priorities
- Multi-line telephone systems
- Organization skills
- Attention to detail
- Verbal and written communication skills
- Supervisory and staff scheduling skills
- Basic math skills
- Properly handling and accounting for cash and client payments
- Good interpersonal skills
Wellesley Natick Veterinary Hospital 66 Huttleston Ave Natick, Ma. Must contain Please apply online through PetVetCareers.com
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