Job description

Job Title: Client Services Support Analyst: Ariba

Location: Omaha, NE (2 days onsite)

Hire type- Full time

POSITION SUMMARY:

Join a Global Team that drives on delivering the best Customer Experience to our agency users contributing to their best performance and delivering the best results to the Company. Within the Client Services Team you will be responsible for taking and resolving Level 2/3 issues/queries regarding our SAP Systems and working with all the appropriated parties to ensure resolution. We are looking for engaged individuals who have experience of working on SAP with Finance, Ariba, Production and Security areas.

EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:

Bachelor’s degree in Business Administration or Computer Science or equivalent experience in SAP

Exceptional verbal and written communication skills

Knowledge of SAP FI, SD, MM, PS integration points and/or Ariba

Knowledge of Time Management; SAP Security and GRC; Travel and Expenses; Purchasing; Estimating; WBS Processes/Support and Ariba processes

Knowledge of SAP Processes from finance to production and project management areas (SAP Roles or End User experience)

Good knowledge of finance business processes

Proficient with Microsoft Office Products – Excel and Teams is preferred

Fluent in another language – Spanish preferred

Good skills in planning, coordinating, and prioritizing

Good knowledge of support processes and procedures

Ability to work to tight deadlines

Able to take full responsibility for tasks/tickets

Good analytical and problem-solving skills to correctly diagnose and fix problems

Ability to multitask, as the job often involves working on more than one topic concurrently

Excellent team-working skills

Previous experience in a 2nd level support role

Experience of working within a customized SAP solution

Configuration experience in SAP SD, MM, and/or FI/CO is preferred

Experience in using ITSM tools (ex. Remedy/ Helix) is preferred.

Job Type: Full-time

Salary: $60,000.10 - $70,000.17 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Omaha, NE: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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