SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Our Syracuse, NY laboratory is looking for a Cloud Computer Technician to join their team Smart Sense team!

The technician:

• Calibrates sensor and rental equipment to client specifications.
• Checks-in returned equipment.
• Satisfies all daily prep requests including QC of requests.
• Provides total client responsiveness.
• Responsible for listening to client in order to have a full understanding of any conversation that takes place and then being able to document any conversations with client.
• Responsible for being 100% thorough when coming in contact with client whether it be verbally, in writing.
• Responsible for continually looking for ways to improve processes.
• Attends data integrity training and signs off acknowledging understanding and responsibility therein.
• Keeps their safety and the safety or others, as #1 priority at all times – Safety is Paramount; completes all safety training on time and follows all safety protocols consistently
• Ensures cleanliness of work area, instruments and supplies.
• Responsible for the timely response to all e-mail, voicemail, verbal and written requests.
• Follows all guidelines for acceptable quality control, investigates quality control failures and rectifies problems and brings any discrepancies to their supervisor’s attention.
• Review, schedule and prioritize workload, perform preventive maintenance and monitor instrument capability, ensure that all QC procedures are followed and that they meet necessary criteria.
• Operates within the guiding principles of the company.
• Other duties as assigned.

• High School Diploma or equivalent GED and 0-2 years general business experience (Required)
• Electrician, information technology or computer science background/interest (Strongly Preferred)
• Associates degree or higher level education (Preferred)
• High level of attention to detail (Required)
• Active listening skills (Required)
• Strong team player with a production-oriented and strong customer service mindset (Required)
• Excellent organizational and time management skills (Required)
• Ability to lift, carry, push and/or pull upwards of 30 lbs on a frequent basis (Required)

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a callback. Please note, this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.

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