Job description
JOB DESCRIPTION
Position Title:
Community Engagement Coordinator
Department:
Reports To:
Community Engagement Manager
Direct Reports:
None
POSITION FUNCTION
The Community Engagement Coordinator is responsible for all community outreach initiatives in order to recruit high quality patients in accordance with Centricity Research recruitment guidelines. The Community Engagement Coordinator will build strong relationships with community partners and will demonstrate knowledge of protocols including inclusion/exclusion criteria, medications and medical diseases that coincide with research conducted at Centricity Research. This position is a hybrid role, remote work with some local office hours included.
ORGANIZATION SUMMARY
Our Passionate Cause:
Revolutionizing Research & Changing Lives!
Organization Profile:
Centricity Research is a clinical research organization with more than 40 sites, access to over 1.6 million patients, and more than 150 active investigators across Canada and the southeastern United States. Our name, Centricity Research, was purposefully chosen to signify the fact that we are customer centric. Our patient volunteers, sponsors, CROs, and physicians are the cornerstone of our business. The name Centricity Research also highlights the fact that our organization has earned a position of prominence and importance within the industry. We aim to build and nurture strong, trusting relationships with all audiences, and being customer-centric is embedded within our company culture.
FUNdamentals:
Centricity Research recognizes the following core values as being essential characteristics for individual and collective success:
Dream Big
Go Above and Beyond
Do The Right Thing
Be Curious
Have Fun
ESSENTIAL FUNCTIONS
Work on enrollment and retention initiatives with Community Engagement ManagerProblem solve and create contingency plans to optimize enrollment via recruitment initiatives
Create and maintain relationships with community partners
Promote clinical trials in the community through outreach events
Regularly plan and facilitate community events, i.e. lectures, health fairs or events to promote Centricity Research, coordinating employee volunteers
Obtain and maintain computerized database of clinical trial candidates from partnering physicians
Complete database query reviews for study candidacy and conduct outbound calls for study interest
Return all phone calls/email responses to interested patients within 24 - 48 hours
Accurately complete recruitment tracking log and all applicable clinical trial management systems
Identify appropriate study candidacy based on knowledge of recruiting and upcoming studies
Provide study metrics on a regular basis and provide ongoing feedback regarding outcome of recruitment initiatives
Assist the Community Engagement Manager, Research Operations and/or Investigators with any other tasks as required
EDUCATION/EXPERIENCE
Minimum:
2 years of experience in Marketing, Sales, or Event Planning
Basic knowledge of medical conditions and terminology
Preferred:
Bachelor’s Degree in Science, Business Administration, or Marketing
CORE COMPETENCIES/SKILLS
Prerequisite (Essential):
Excellent communication skills (verbal and written)
Excellent computer skills (MS Word, Excel and Outlook)
Attention to detail
Ability to manage time efficiently
Self-directed
Teamwork & Collaboration
Proficient level of clinical, interpretive and analytical skills with organizational skills for project planning
Flexible & Adaptable
Strong knowledge of ICH GCP, FDA & HC Division 5 guidelines
Foundation:
Conflict resolution
Receptive to feedback
Empowering & Developing others
Empathy Skills
Planning and organizing skills
Excellent problem-solving skills
Achievement oriented
Analytical ability
Initiative
Decision making
Leadership:
Forward thinking
Innovative
Creative
Strategic thinking
Self confidence
Strong interpersonal skills
PHYSICAL DEMANDS
Physical demands include but not limited to prolonged sitting, light lifting, standing, reaching, walking, and bending.Frequently required to complete work on the computer in a seated position
May be required to lift light boxes (10 - 20lbs)
May be required to spend extended hours in a vehicle
WORKING CONDITIONS
Modern medical office environment or home environmentRequired to follow all healthcare industry OHSA and OSHA guidelines
Required to perform duties in relation to PHIPA, HIPAA, PIDEDA
Some positions may require overnight/weekend hours
Some availability for travel may be necessary
BENEFITS
Opportunities to work with internationally renowned physiciansComprehensive health benefits, competitive salary
RRSP or 401(k) contribution matching
Continued opportunities for growth & development; yearly education allowance
Paid holiday closures and employee appreciation days off
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements. Scheduling flexibility is required to accommodate changing business needs.
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