Job description
At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, and technology. We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us.
Job Description
A bit more about this role:
Community Guide Case Manager are key members of Devoted’s comprehensive care team. As a Community Guide Case Manager, you will advocate for our members with complex social determinants of health needs. You will be working with members and their caregivers to identify and reduce non-clinical barriers to care they need to sustain a certain quality of life. You will learn a lot about the community environment and how it supports (or does not support) the member’s goals. Based on your local expertise, you will use social services and community programs to support our members in the best possible way.
This is a fast paced company that will come with ebb, flows, and last minute changes. A successful candidate will be outgoing, detail-oriented, and have a natural desire to help people. We often require management of several tasks at once so enthusiasm and organization are key.
Responsibilities will include:
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Establish trust and build strong relationships with our members
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Create personalized care plans for members tailored to members’ needs
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Identify and catalog available community or national resources (i.e., transportation, financial, food, medication discounts, support groups)
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Connect members to community services and follow up to ensure those services were received
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Help members (especially low income members) get the resources/care they need by screening for eligible government benefits and programs
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Work with family members/caregivers to help them in understanding the member’s needs and how they can be supportive
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Coordinate closely with other Devoted teams like Clinical Guides, Devoted Medical Group, and Member Service Guides
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Form strong relationships with local community-based organizations and PCP offices to aid with coordination between member, Devoted, and providers (both community and health-related)
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Identify and catalog available community or national resources (i.e., transportation, food, housing, medical care, or utilities); connect members to community services and follow up to ensure those services were received
Attributes to success:
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You’re a caring problem solver who can break down barriers
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You connect with people quickly
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You follow up relentlessly
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A deep caring to make a change in the healthcare experience: you love to serve and make a difference
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Proficient in technology - you’ll be working with lots of new tools
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The ability to comfortably multi task: you’ll be listening, talking, evaluating and writing notes all at the same time
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You can articulate and break down complex information
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Being present, reliable and timely - for our members, for your team
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The ability to work in a startup environment: which means moving quickly and being transparent in your work, what’s going well, what’s not
Desired skills and experience:
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You have a minimum of 3 years doing case management or care coordination
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A Licensed Social Worker or degree in mental health/psychology preferred
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Embrace, crave, and be comfortable with new and ever-changing technologies
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Bilingual in English and Spanish or Haitian-Creole preferred
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Health insurance experience preferred (Medicare Advantage a plus) Experience working with seniors a plus
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You’ve had proven success in building relationships
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You’re a great team member with a can-do attitude; you’re self-reflective
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Ability to work in a start-up, fast-paced environment
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Embrace, crave and be comfortable with new and ever-changing technologies
Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce. If you lack a specific credential for this position but believe that your strengths and life experiences will propel our mission, we would love to hear from you.
If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you!
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Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
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