Kings County Hospital Center has a rich legacy for its pioneering role in medicine. Today, with over 625 beds, our hospital remains on the cutting edge of technology and provides the most modern procedures with state-of-the-art equipment. Built in 1831 as a one room infirmary for publicly supported care of the sick, Kings County Hospital Center continues to be a leading healthcare facility whose mission is to provide care to everyone regardless of their ability to pay. The hospital provides a wide range of health services, and specialties are offered in all fields of modern medicine. More than 200 clinics provide a wide array of ambulatory care services.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

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Background:

NYC Health + Hospitals played a pivotal role during the COVID-19 pandemic, not just in treating New Yorkers, but also in testing residents, breaking chains of COVID-19 transmission in a timely fashion through contact tracing, and ensuring New Yorkers could isolate and quarantine safely. NYC Health + Hospitals will play a leading role in the disproportionate toll that the pandemic took on low-income residents and in communities of color. Through the creation of the NYC Public Health Corps, NYC Health + Hospitals will build a workforce of Community Health activated in case of future public health emergencies.

Summary of Duties and Responsibilties:

Under the direction of a Community Health Worker (CHW) Supervisor and as part of the NYC H+H Public Health Corps, Primary and Specialty Care (Adult) CHWs work with adulty patients performing patient-centered, community health work in collaboration with interdisciplinary teams in NYC H+H primary care and specialty care clinics, prevent and treat chronic disease. CHWs are specially trained frontline public health workers who are trusted community outreach activiites within the communities of NYC, engaging patients and providing resources assitance needed to tackle issues preventing them from staying healthy. As part of the core team of the Plant-Based Lifestyle Medicine Program, CHWs will work with patients to achieve their lifestyle change goals around the pillars of healthy eating, physical activity, stress reduction, sleep health, social connection, and avoidance of risky substances such as tobacco.

• Participate in ongoing education and specializing training to learn and maintain CHW skills, as well as public health emergency response skills, relevant for the Public Health Corps
• Recruit eligible patients and conducyt clinical or community-based assessments and interviews to identify their health goals and needs
• Assess and address health, social and service-related needs of assigned/identified patients and create individualized, patient-centered, goal-directed care plans for each patient
• Support and motivate patients to achieve their health goals by coaching them through behavior change and identifying their strengths and community supports
• Works as a member of an interdiciplinary team assisting in providing supportive counseling and facilitating access to primary care provider, specialty care providers, community services and/or mental health services, medical appointments, and fill prescriptions
• Join patients during medical appointments and hospital stays as needed; communicate with their care team to help coordinate care
• Assess ability of patients to manage their chronic disease(s) and work care team to connect them to appropriate education and monitoring programs
• Assist patients with social needs like food insecurity, housing issues, legal needs, or transportation and provide referrals and follow-ups, as needed (for example, helping patients fill out benefit applications or escorting them to community organizations to obtain needed services)
• Explains programs and policies to community members (i.e. community services, health services, and patient rights)
• Provides feedback from patients to NYC H+H to inform quality improvements efforts
• Assist patients in carrying out the behavior change action plans set by the team medical providers, including accompanying patients to the grocery store or farmers' market
• Identify barriers to carrying out the action plans, make referrals as appropriate, and communicate on these issues with the medical team
• Assist patient in accessing electronic medical record communication portal (EPIC MyChart) and other digital access as needed to participate fully in the lifestyle program
• Collect and track data to support achievement of patient-centered care plan using assessment tools, surveys, and logs, as appropriate
• Document each patient encounter in the electronic medical record (EPIC) and use other electronic systems (including but not limited to NowPow) in accordance with established policies and procedures
• Attend regular team meetings to discuss patient progress and update care plans; communicate with patients primary care provider.
• Conduct home and community-based visits to assess patient needs specific to the home environment
• Serve as a liaison between the community and the health system by communicating patient experience to the CHW Supervisor and Program Team
• Report regularly to CHW Supervisor for support and feedback; participate in program improvement efforts
• Perform other, related CHW program tasks, as needed and performs duties in response to public health emergencies, when necessary

1.Three years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs; or,
2. Education and/or experience equivalent to (1 above). Study at an accredited college in Sociology, Psychology or other behavioral sciences may be substituted on a year-for-year basis for the experience described in (1 above). However, all persons must have at least one year of full-time experience as described in (1 above).

• Bachelor's Degree in related field
• Strong Computer literacy and comfort learning new computer programs
• Excellent reading and writing skills
• Proficiency in speaking a language other than English, preferably Spanish, Haitian Creole, Mandarin, Bengali, Russian, Cantonese, French, Arabic, Hindi, Urdu, Albanian, or Korean
• Ability and willingness to conuct home visits and outreach activities within assigned borough(s) of NYC
• Interest in supporting lifestyle behavior
• Substance Use Disorders and Mental Health Service
• Delivery, Care Coordination, Community Resources
• Epic Electronic Health Record, Microsoft Word, Excel, Outlook, Email
• At minimum, 4 years of full{ime experience in counseling, community work, or community health activities in a government agency or community organization.

Please be advised that proof of Covid-19 vaccination is required prior to hire.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

VCB #:KIN-08242022-0314