OSEA was founded in 1996 with the mission of creating pure, results driven skincare and bodycare. Female founded and family operated, we are growing fast, and with gratitude!

About the role:

Join our fast growing beauty brand and become a fundamental member of our expanding team. We are looking for a savvy, passionate Community Manager who is excited about our customers, sustainability, and beauty! The ideal candidate has a passion for providing the best customer care, thrives in a fast-paced environment, and shares our commitment to wellness in both our products and work life balance. Our mission is to create effective, results-driven skincare that is safe for the planet and humankind.

Responsibilities:

• Partner with the Social Media team to own, monitor, and address any customer care inquires across all social channels in a timely manner
• Actively engage with our social media audience to build engagement and brand affinity
• Own monthly reporting on customer trends and behavior on social media and provide strategic recommendations for cross-functional teams including e-commerce, brand, and operations.
• Partner with the e-commerce team to identify opportunities to drive meaningful customer engagement, including brand loyalty and community programs
• Work with the Customer Care team to build out platforms, tools, and guidelines for an efficient and effective customer experience
• Execute and enforce consistent, on-brand Customer Care communications across social media channels in accordance to company guidelines
• Act as a customer advocate and constantly be looking for ways to improve the OSEA customer experience
• Provide email, phone, and live chat support during high volume periods

Requirements

• 3+ years of experience in customer service or related field
• Obsessed with understanding and building customer relationships
• Strong understanding of Instagram, Facebook, and TikTok
• Possesses an analytical mindset
• Experience with Gorgias, Shopify, or related platforms
• Positive attitude, detail-oriented, and organized
• Interest in health, wellness & natural beauty
• Thorough and honest
• Curious about what makes people tick: their habits, what they like and share on social media, and why
• Excellent communication and interpersonal skills (oral, written, non-verbal, intuitive, psychic et al)
• Must be willing to fall in love with our products, meditate with our team and have fun while we work!

Benefits

• Competitive Salary & Benefits: In addition to competitive salary, we offer a 401k and make a generous contribution to monthly premiums for our employees’ health, vision, and dental insurance plans.
• Distributed Workforce: While we're based in Los Angeles, we are open to hiring remotely for many of our roles. We also provide the equipment you need when you start to help you set up your home workspace.
• Paid Time Off: We work hard but also believe that taking time off from work is essential! We offer generous PTO and company holidays annually, plus a day off on your birthday!
• Employee Discounts and Product Credit: Employees receive 50% off of all OSEA products and $1000.00+ in product credit annually!