Sheraton Pittsburgh at Station Square, the iconic hotel located on the South Shore of Pittsburgh has 399 sleeping rooms with 30,000 sq ft. of operable banquet space. It is centrally located in Station Square Pittsburgh. The hotel just completed an extensive renovation of all sleeping rooms and lobby

Perks

Higher wages, Pension plan, 401(k), Free employee meals, Excellent Health insurance, PTO, Marriott Bonvoy Discounts

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Why you will enjoy this job

The business of food is your life. The business of people is your passion. When you combine the two, magic happens. Your sound experience brings the big picture into plain view, financial analysis is a breeze

Our company is in search of a friendly and professional concierge to manage all client services. We’re searching for an experienced individual who can provide high-quality service to all of our guests and understands the worth of superb customer service.

The successful candidate will have a confident personality, enjoy networking with clients, and be equipped with excellent communication skills (written and verbal). Being able to service our Bonvoy members for the breakfast and dinner meal period. In addition, you should possess a comprehensive knowledge of local businesses, travel selections, and entertainment scenes.

Responsibilities:

As Concierge you will:

• Working in the Bonvoy lounge Sunday night through Friday morning.
• Trained on Front Desk procedures i.e., Check in's, Check outs, etc.
• Adhering to all required Marriott standards.
• Communicating with all managers in the hotel.
• Help with the organization of on-site events business fairs, and corporate meetings.
• Greet clients when they enter the building and guide them to their designated areas.
• Process important queries and manage customer expectations in a polite and friendly manner.
• Keep track of frequent clients and create a tailored experience based on their personal need.

Marriott Bonvoy is the heart of the Marriott portfolio. The rich travel program connects our members to more than 7,000 hotels, across 30 brands in 132+ countries and territories. And it is then through your inspired service that you can create member loyalty.

Marriott Bonvoy is a total hotel effort. It’s a fresh perspective on loyalty that extends beyond the front desk, requiring your entire hotel to deliver seamless experiences.

Cultivating and growing the spirit of Good Travel is equally as important as delivering the Marriott Bonvoy Basics consistently.

If you’re seeking practical and proven best practices, resources, and tools to help bring Marriott Bonvoy to life on your property, you’ve come to the right place.

• Do your part to maintain a safe guest and work environment and protect the hotel asset.

Fundamentals

To be successful in this position, excellent written and verbal English communications skills are essential, with a second language helpful. Regular use of computer, business equipment and software is expected. Have a food and beverage knowledge and a full understanding of the Marriott Bonvoy Program

Benefits

• Dental insurance
• Disability insurance
• Health insurance
• Pension Plan
• PTO
• Vision insurance
• Marriott Hotel Room Discounts
• Free Employee Meals

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.