Job description

This is a unique position because we are open to having an assistant manager 3 days a week plus 2 Saturdays a month or full time. We have a strong staff in place and just want to upgrade it one more step!

****please send us an email and tell us why you would be the perfect person for this position and why you want to work here.

Back By Popular Demand Consignment is an established women's consignment store located in the Gwinnett county area and specifically in the up and coming Downtown City of Lilburn. This is our flagship location and has been around for 43 years. We currently have an operations /store manager and strong staff and would like to grow our team with an assistant manager that will be responsible for implementing workflow procedures based on direction from the company’s General Manager. Their duties will include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace. Personality is KEY as we are a small business and know most of our clients by name and share their joys and triumphs with them - like a family. This position will require retail experience team leadership roles.

While there are many duties and responsibilities for an Assistant Manager, some include:

• Schedule and coordinate schedules.
• Conduct employee performance reviews.
• Develop good customer relationships.
• Participate in recruitment and dismissal processes.
• Smooth out problems within the workplace.
• Address employee and customer concerns.
• Develop strategies for better workplace efficiency and goal achievement.
• Email and phone correspondence.
• Liaise between managers, customers and employees.
• Provide direction to staff.
• Monitor spending patterns and budget.
• Fill in for General Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability.
• Troubleshoot POS system.
• Support ongoing learning and development of team members.
• Help create and foster a respectful and inclusive team environment.

Since Assistant Managers are responsible for many crucial business aspects, they should be equipped with a variety of skills and qualifications including:

• Excellent verbal communication, and the ability to convey important information clearly and effectively
• Strong leadership and initiative
• Excellent delegator and mediator
• People person, able to provide excellent customer service
• Quick decision-making and problem-solving abilities
• Excellent time management
• Responsible, goal oriented and organized
• Strong attention to detail and able to multitask
• Confident, proactive and willing to take on workplace challenges
• Great listening skills and able to take direction from individuals in higher-level positions
• Likable by most and able to motivate others

Since this is a consignment store and not a regular retail store being creative and quick on your feet is important. You will often times be floating between helping a customer, accepting new consignment drop offs and helping price designer items that require authentication. There is no set lay out and it shifts according to what inventory is coming in. We share inventory between our sister store in Marietta so being able to gauge when we need to do impromto markdowns or sales will be important. Social media and online sales is a huge part of our business so please take the time to familiarize yourself with our store, story and how we function.

If you feel like this is the position for you please send us an email telling us why your the best fit and let us know if times that will work well for interviewing.

Job Types: Full-time, Part-time

Pay: $15.00 - $19.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Experience:

• Leadership: 4 years (Required)
• Supervising experience: 4 years (Required)
• Customer relationship management: 4 years (Required)
• Retail sales: 4 years (Required)

Work Location: In person

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