Initial salary may be up to 15% above the minimum salary based on verified related education, experience, and training above the minimum requirements.

GENERAL DESCRIPTION OF DUTIES
This is work providing customer and operation support to programs of the Division of Human Services and throughout the Office of Human Services and Community Partnerships, by promoting the highest level of customer service and ensuring responsible fulfillment of contractual programs. Serves as a secondary point person for Leon County's Local Human Services Partner Support contracts, including Food Insecurity, Homelessness and Housing Support, Legal Services, Mental Health Services, and Nonprofit Grant programs. Ensures Human Services partners remain aware of contract status and provides timely and courteous follow-ups to Human Services agencies. Reviews reimbursement requests and ensures payments are in compliance with American Rescue Plan Act and contractual obligations.

NOTE: The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The Job Description Questionnaire (JDQ) reflects a more detailed description of the position. Neither the job description nor the JDQ constitutes an employment agreement. Both are subject to change as the needs of the County and requirements of the job change.

ESSENTIAL DUTIES
Assist Human Service Analyst with CARES Act funded contract management; review requests for reimbursement or advancements of CARES Act and ARP Act funding; reach out to Human Services partner agencies frequently to obtain scheduled Activity Reports and reimbursement requests; request corrections to reimbursement requests and invoices when errors are identified.

Routes calls to appropriate staff; prepare and proof CHSP reports on funded agencies; perform clerical skills (typing, software use, computer use, copier/scanner use); conduct partner site visits; answer frequently asked questions and provide technical support through CHSP portal; prepare correspondence to CHSP partners; schedule calls and meetings with contract partners.

Assist with the Division of Human Services' various assistance applications hosted on Neighborly Software (online); assist with application intake and file maintenance; prepare applications for Division review; assist with reconciling Leon County payments against Neighborly records and contract requirements.

OTHER IMPORTANT OR MARGINAL DUTIES
None.

DIFFICULTY
This position requires the use of independent judgment in maximizing discretion, displaying the ability to deescalate customer service needs. Problem solving skills are required due to the complexity of balancing contract requirements. Creative thinking is needed due to several operations occurring simultaneously.

RESPONSIBILITY :
Supervision Received
Duties are fairly specific and checked frequently by supervisor and/or lead co-worker.

Supervision of Others
Position is non-supervisory.

INTERNAL AND EXTERNAL CUSTOMER CONTACT
Position has frequent internal and external customer contact concerning contract and environmental compliance, site visits, and resolving complaints.

EQUIPMENT AND TOOLS USED
Personal computer, word processing software, and a vehicle are among the equipment operated or tools used.