Job description
JOB SUMMARY:
The Coordinator is responsible for coordinating and scheduling patient care. The Coordinator will be part of a call center that will handle many inbound and outbound calls to and from customers, listening to customer needs or issues. Provide helpful solutions to inquiries and solutions to problems, ensuring all customer needs are met.
RESPONSIBILITIES:
· Answers customer calls and provides accurate/satisfactory answers to their queries and concerns.
· Calls patients/families/contracts to inform them about any changes to services.
· Schedules/coordinates patient care staff according to Agency policy.
· Updates information daily regarding employee absentee status for no call/no show, cancelations, refusals, and employee illness.
· Participates in compiling schedules and time summaries and submits weekly.
· Maintains pertinent information regarding incoming calls, availability, and comments.
· Communicates with patients/families regarding desired services.
· Updates Clinical Director/Supervisor regarding patient issues or concerns in a timely manner.
· Participates in provision of patient billing information.
· Schedules all necessary personnel and resolves all last-minute cancelation.
· Must be available to work occasional weekends and holidays.
· Identifies and escalate issues to supervisors.
· Performs other duties as assigned.
QUALIFICATIONS:
· Strong communication skill, both written and verbal
· Great active listening skills
· A patient and empathetic attitude
· Strong time management and organization skills
· Adaptability and flexibility
· Proficient in relevant computer applications
· 1-3 years of experience in a call center environment.
· Knowledge of customer service practices and principles
· Ability to remain professional and courteous with customer at all times.
· Ability to multitask.
· Ability to handle stressful situations appropriately.
· Multi/Bilingual-Spanish-preferred
· High School diploma or equivalent
DESIRED SKILL AND EXPERIENCE:
· Home health care experience
· Experience with HHAeXchange Homecare Application
· Call Center Customer Service Representative
· Microsoft 356 applications:
- TEAMs
- Outlook
-Excel
- Word
Disclaimer-The essential duties and responsibilities described are not a comprehensive/exhaustive list. Additional tasks may be assigned from time to time and the scope of the job may change as necessitated by business demands.
PERSONAL- TOUCH HOME CARE, INC. and its affiliated companies are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, marital status, familial status, veteran status, sexual orientation, arrest record or any other characteristic protected by applicable federal, state or local laws.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
Ability to commute/relocate:
- Long Island City, NY 11106: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you be fully vaccinated against COVID-19?
Experience:
- Microsoft Office: 1 year (Preferred)
Work Location: In person
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