Job description
Coordinator, Hospitality
(Please note: This role is not eligible for relocation or work authorization support – work onsite from our New York office, 5 days per week, is required)
The annual salary range for this role in New York, is $65,000 - $75,000
The World Economic Forum, committed to improving the state of the world, is the international organization for public-private cooperation.
The Forum engages the foremost political, business and other leaders of society to shape global, regional and industry agendas.
Why we are recruiting
The World Economic Forum is the host to many global and regional events and meetings. As part of the Operations team, the Coordinator, Hospitality is a multifunctional role that will be responsible for hospitality, facilities and reception support for both event and day-to-day operations in our New York location.
Reporting Lines & Interactions
The Coordinator, Hospitality will report to the Office Operations Manager. Internally, this person will work with colleagues across the Operations, People and Culture, IT and Managing Board teams. Externally, this person will work with vendors supporting office operations and the facilitation of Forum events.
Breakdown of main responsibilities
Hospitality & Event Support
- Provide a world-class guest experience and act as the face of the Forum
- Assist with processes and inquiries related to meetings and events, including staff logistics and operations
- Support with set-up/breakdown and execution of events
- Ensure the office events calendar is up to date
- Monitor and track NY-Hospitality inquiries from staff
- Assist with the new hire onboarding process under the guidance of People & Culture and Office Operations Manager
Facility Management Support
- Support inventory management for office supplies, in collaboration with facilities staff
- Raise procurement requests, track goods and services, approve invoice receipt and update account tracking sheet for certain vendors
- Ensure all office equipment and machinery are fully operational, liaise with vendors to rectify operational issues as needed
- Assist Operations Manager with special requests related to maintenance work (painting, electrical work, cleaning requests)
Reception
- Welcome guests and assist them with sign-in and other needs
- Answer main phone and record messages accurately to be passed on to appropriate parties
- Assist with mail deliveries
The successful candidate will be assessed on
- Ensuring smooth operations and a world-class guest experience during visits and events
- Ensuring prompt and efficient responses to guest and staff inquiries
- Ensuring a professional office appearance in all common areas and meeting rooms
Preferred Requirements and Experience
- Bachelor’s Degree in hotel management, hospitality, travel/tourism or related field
- 2+ years of hospitality, reception and/or operations experience
- Excellent oral and written communication skills in English
- Proficient knowledge in Microsoft Office products (Word, Excel, Outlook, PowerPoint)
- Strong organizational skills
- Identifies issues and takes initiative
- Detail-oriented
Vaccination requirement
The Forum LLC, requires that employees be fully vaccinated with at least one booster against COVID-19 by their first day of employment. The Forum will evaluate all requests for accommodation/exemption from this policy in keeping with federal, state, and local law.
Why work at the Forum:
The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change!
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