Job description

The purpose of the Corporate Sales Manager is to assist in assuring the overall success of the hotel by meeting or exceeding the company’s expectations for top line revenue.

Supervisory Responsibilities

Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in
accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are
not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work;
appraising performance; rewarding and disciplining associates; addressing complaints and resolving
problems.

Major Responsibilities

• Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly

environment which includes greeting and acknowledging every Guest, maintaining outstanding
standards, solid product knowledge and all other components of Guest Service.

• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our

guests at all times, take pride in representing AURO Hotels professionally with our guests and
assuring that all transactions with guests are handled in a legal and ethical manner.

• Understands and apply all property safety and security procedures to maintain a secure and safe

environment for associates and guests at all times. In the event of an accident or emergency, gets
medical attention if necessary and contacts the GM or Human Resources immediately.

• Maintains a favorable working relationship with all company associates to foster and promote a

positive working environment

Essential Job Functions

• Expectation to dedicate significant portion of time to direct telephone solicitation sales.
• New Business development for property, predominantly from Association Group Market.
• Meet or exceed assigned revenue goals; Rooms, F&B, Meeting Room Rental, Incremental.
• Represent AURO Hotels professionally to our clients/guests and business partners.
• Assure that all transactions with guests are handled in a legal, ethical manner.
• Providing prospects with complete and accurate information on hotel. Determine client needs and

possible objections; provide persuasive arguments to close the sale. Negotiate rates to maximize
revenues.

• Develop positive working relationships with existing clients by anticipating needs and acting promptly

to rectify any problems; maintain frequent contact with established and prospective clients.

• Practice effective revenue/yield management to include wise negotiation and booking function

space, focused solicitation during soft occupancy periods and effective rate and price negotiation.

• Consults with representatives of client group or organization to plan details such as number of

persons expected, display space desired, and food service schedule. Have a comprehensive
understanding of the property and its offerings.

• Notifies various department heads of arrangements made to ensure high level of service and guest

satisfaction. Manage time effectively, maximize sales time, focus on priorities, and complete
assigned reports and projects in a timely manner.

• Possess strong working knowledge of business development and sales techniques, catering and

banquet operations, yield management, service standards and techniques, guest relations and
etiquette, food and beverage, service ware and equipment, menu development and general hotel
knowledge and practical ability to apply business knowledge in a hotel setting.

• Execute rate negotiations and pre‐qualification, issue contracts, and establishes files, process

bookings and appropriate follow‐up correspondence with clients.

• Responsible for maintaining lost business report files and tracking tentative and definite business by

market segments.

• Conducts FAM tours, site inspections and represents AURO Hotels at trade/consumer shows,

presentations and other functions as designated.

• Responsible for group departure interview, follow up thank you letters with critique form and

evaluation of suggestions to improve servicing of groups. Re‐solicit groups.

• Responsible for the maintenance of mailing list to be used in soliciting future business.
• Maintain a strong knowledge of competition
• Meets assigned market segment's budgeted sales and profit margin by soliciting, selling, and

confirming business as required

• Achieves budgeted goals by executing sales activities within assigned market segment
• Assists in the development of annual sales goals
• Assists in the completion of monthly booking report
• Ensures assigned area operates within cost constraints
• Prepares proposals with the Director of Sales that are geared to maximize profit while satisfying

client needs

• Contacts in‐house customers to foster additional business, repeat bookings, or referrals to other

AURO Hotels

• Maintains proper flow of information within the hotel by reviewing sales work file of assigned

accounts

• Attends yield management and staff meetings in the absence of Director of Sales
• Achieves KSO's on a timely basis and prepares critiques every 6 months for Director of Sales
• Increases sales volume and profitability by assisting in developing and executing projects for assigned

market areas as stated in the hotel marketing plan

• Insures maximum occupancy on a daily basis by performing follow‐ups on progress of groups booked

with Front Office

• Participates in solving problems with other departments as required related to business booked in

the hotel including space conflicts, threatened cancellations, and compromises between customer
needs and hotel facilities

• Conducts market analysis to determine client needs, occupancy potential, rates desired, etc.
• Develops plans, special sales activities, and promotions
• Conducts effective associate meetings and counseling sessions

Other Duties and Responsibilities

• Complies with Company Standards of Service as outlined for AURO Hotels.
• Projects a favorable image of AURO Hotels to the public at all times.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with

established company policies and procedures to achieve the overall objectives of this position.

• Treats guests, vendors, customers and co‐workers with professionalism and respect at all times.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
• Nothing in this job description restricts management’s right to assign or reassign duties, work

hours and/or responsibilities for this job at any time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by
people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities,
duties, and skills required of personnel so classified. All personnel may be required to perform duties outside
of their normal responsibilities from time to time, as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education

College degree in Hotel Administration Preferred; 2‐3 years hotel Sales Manager/Supervisor experience or
equivalent combination of education and experience in hotel of similar size and nature.

Certificates & Licenses

Valid State Driver’s License (anyone driving a Company vehicle or required to drive as a part of their job);
Others required by Brand Standard and/or State Law.

Computer Skills

As required by Brand Standard and Company standards

Language Ability

Ability to speak effectively with customers and/or associates. Ability to write clearly and legibly.

Math Ability

Able to perform basic to complex math problems.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only
limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram,
or schedule form.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Orlando, FL 32812: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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