Job description
We’re looking for a courageous Customer Agent to join the Tebex team and assist our creators and buyers.
As a Customer Agent, you’ll be the first line of response for all Tebex-related questions, concerns, and inquiries.
So if you have a passion for helping others, a knack for problem-solving, and legendary communication skills - come over and join our quest.
This role is open to all US residents based in Eastern and Central time zones.
Requirements:
- 4+ years of experience in SaaS or media partnership management
- Hardcore PC gamer
- Based in either Eastern or Central time zones
- Strong mentoring and coaching skills, with the ability to help others improve and grow, and a passion for sharing knowledge and expertise
- High standards of professionalism and attention to detail, with the ability to represent Tebex and Overwolf effectively in all interactions
- Experience working collaboratively in a team environment, with a willingness to accept decisions respectfully and contribute to team goals
- Strong interpersonal and networking skills, with the ability to generate new opportunities and build relationships with creators, gamers, developers, and game studios
- Openness to feedback and a commitment to continuous learning and growth
About Us:
As part of Overwolf, the leading modding platform in the game industry, Tebex supports thousands of server owners and content creators on various platforms, including Minecraft, Rust, Discord, Ark, FiveM, and more.
Overwolf is the world’s leading platform for in-game creators and gamers who build or consume user-generated content around their favorite games. We’re talking about some of the biggest AAA titles out there – games like Minecraft, The Sims, League of Legends, World of Warcraft, PUBG, and Fortnite – to name just a few.
The way people create and play games around the world is changing, and Overwolf is leading the revolution. We empower just about 165K creators to make the best games even better - giving them everything they need to create unique gaming experiences that serve more than 38M gamers every month.
Our mission is to turn in-game creation into a new profession and build the next generation of games. And we’re just getting started.
Are you ready to join the pack and shape the future of gaming?
Responsibilities:
In this role, you will:
- Answer Tebex-related product questions and services
- Process support tickets and messages in a effective and efficient manner
- Resolve issues and communicate in a helpful and supportive tone
- Maintain a proactive outreach mindset when resolving customer issues
- Inform customers about both current and potential potential service issues
- Handle customer feedback and escalate issues as needed
- Maintain Support documentation up-to-date with changes in the platform
- Track and monitor KPIs, NPS (Net Promoter Score), and support ratings
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