Job description
Overview:
At Berry, we pursue excellence in all that we do and are always advancing to improve the way we work along with the products and services we provide. Our culture fosters trust and partnerships through appreciation, acknowledgement, and inclusion. At Berry, we are continuously improving to support our mission and exemplify our values of partnerships, excellence, growth, and safety. To learn more about Berry, visit berryglobal.com
This position will interact with customers, internal and or external, to provide and process information in response to inquiries, concerns about request and product information as well as performs a variety of duties related to the Customer Care function. The Customer Care Representative maintains day-to-day operations and contact with customers, Sales Representatives, internal and external departments. The Customer Care Representative serves as an order entry person, problem solver and Berry Global Representative.
This is a fully REMOTE position
Responsibilities:
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Berry Global Berry Global, headquartered in Evansville, Indiana, is committed to its mission of ‘Always Advancing to Protect What’s Important.’ With $13 billion in revenue for fiscal year 2019 on a combined pro forma basis from operations, Berry is a leading global supplier of a broad range of innovative nonwoven, flexible, and rigid products used every day within consumer and industrial end markets. Berry operates over 290 manufacturing facilities worldwide, on six continents, and employs over 48,000 individuals.
At Berry, we pursue excellence in all that we do and are always advancing to improve the way we work along with the products and services we provide. Our culture fosters trust and partnerships through appreciation, acknowledgement, and inclusion. At Berry, we are continuously improving to support our mission and exemplify our values of partnerships, excellence, growth, and safety. To learn more about Berry, visit berryglobal.com
This position will interact with customers, internal and or external, to provide and process information in response to inquiries, concerns about request and product information as well as performs a variety of duties related to the Customer Care function. The Customer Care Representative maintains day-to-day operations and contact with customers, Sales Representatives, internal and external departments. The Customer Care Representative serves as an order entry person, problem solver and Berry Global Representative.
This is a fully REMOTE position
Responsibilities:
- Receives, processes, inputs and monitors customers web based, email, EDI and or faxed orders from receipt to invoicing.
- Professionally handles and responds to incoming requests from customers and or sales representatives in a timely manner.
- Professionally responds to customers’ internal and external questions and or inquiries related to order and order status, pricing, shipping status, POD’s and invoicing in a timely manner.
- Serve as an order entry person, contacts customer and or sales representative promptly with resolution to problems and or alternatives. Monitoring customers order patterns and service levels acting as necessary to implement improvement.
- Initiates requests for CIO’s/Tic’s and or return authorizations.
- Maintains a professional relationship with internal and external departments for order completion.
- Prepares and forwards preliminary paperwork for special production orders. (where applicable)
- Assists in the resolution of customer deductions
- Promotes a strong work ethic and displays a team player mentality.
- Knowledgeable of product line, delivery times, and procedures.
- Performs special projects as assigned by Department Supervisor or Manager
- High School Diploma; 4 year college degree preferred.
- One year customer care experience or related experience minimum.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Proficient with Microsoft Office applications, presentations, typing 50-60 wpm and basic office equipment
- Strong decision making and analytical skills.
- Detail oriented, strong organizational and communication/listening skills.
- Ability to maintain professionalism under stress
Work Conditions:
Ability to work from home, including access to high-speed internet and cell phone service while maintaining an appropriate area within employee’s home to use for work purposes. Regular connectivity via phone, email and instant messaging (as needed) during approved work hours is required.
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